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HiredScore
Last Updated: 2026-05-29
Configure Email Communication Templates

Configure Email Communication Templates

Your organization can use HiredScore’s email templates to contact Fetch leads, share profiles with colleagues and Hiring Managers, and to contact managers and employees using Internal Fetch (for organizations with this product). These email templates are accessible through the HiredScore UI, where specific actions trigger the automatic population of an email template in your supported email provider, such as Outlook.
HiredScore provides default templates for your account, which your administrator can customize further if necessary. Customization options include:
  • A specific message title and body text.
  • Dynamic parameters from a set list of supported parameters. These are automatically populated with the relevant data point such as candidate name and requisition location when used in HiredScore.
These options are available for each email template and supported language. Based on your enabled products/features, your administrator can configure these templates:
  • Contact Fetch candidate
  • Share Fetch candidate with colleague
  • Share multiple Fetch candidates with colleagues
  • Share Fetch candidate with hiring manager
  • Share multiple Fetch candidates with Hiring Manager
  • Contact candidate with reverse fetch recommendations
  • Contact Global Talent Search lead
  • Share job applicant profile with colleague
  • Share multiple job applicant profiles with colleague
  • Share job applicant profile with Hiring Manager
  • Share multiple job applicant profiles with Hiring Manager
  • Share job applicant with hiring team via Hiring Manager Dashboard
  • Share multiple job applicants with hiring team via Hiring Manager Dashboard
  • Notify hiring team about job applicant awaiting review
  • Notify hiring team about multiple job applicants awaiting review
  • Contact worker and invite to apply - Internal Fetch
  • Contact worker’s manager - Internal Fetch
  • Contact worker’s HR manager - Internal Fetch
  • Contact req’s talent manager - Internal Fetch
  1. On the
    AIRC Functional & UI
     tab of the
    HiredScore Tenant Setup
     task, click the
    Email Communication Templates
     sub-tab.
  2. Click
    Edit
     on the template you want to configure.
  3. Select the
    Target Language
     of the email template you want to edit.
    Available languages are HiredScore’s supported UI languages.
  4. Click
    OK
    .
  5. Review the current email template configured for your account. The default email templates display for first-time implementations.
  6. Edit the
    Subject Line
    .
  7. You can copy and paste parameters from the
    Available Params
     list into the
    Message Body
     to customize it. When a message is triggered, it automatically populates these parameter labels with the relevant data points, such as the candidate’s first name. To avoid errors, ensure that you copy and paste the parameters without altering the parameter names.
  8. Click
    OK
    .
  9. Review your changes and click
    Done
    .
  10. (Optional) To test your updates, perform a relevant action to trigger an email. Verify that the email template updates and the parameters populate the correct data.
    You can set users to
    Safe Mode User
     on the
    User Management
     sub-tab of the
    System & Integrations
     tab. This prevents data from being sent to real candidates during testing, and email templates populated from the HiredScore application contain a suffix in the subject line that renders them unusable.