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Administrator Guide
Last Updated: 2025-02-07
Troubleshooting: Terminated Workers Paid or Taxed Incorrectly

Troubleshooting: Terminated Workers Paid or Taxed Incorrectly

Workday doesn't process terminated workers.

You didn't configure the run category to process terminated workers.
  1. Access the
    Edit Run Category
     task.
    On the
    General
     tab, in the
    Workers to Process
     grid, add a row with an appropriate terminated status, such as
    Terminated with One-Time Payroll Input
    .
    On the
    Nonactive (On Cycle, On Demand Replacement)
     tab, add a row with:
    • The pay component or pay component groups to calculate.
    • A
      Status
       of
      Terminated
      .
    Security:
    Set Up: Payroll - Pay Group Specific
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.

Workday doesn't process workers you terminate midperiod, even though they have payroll input.

Cause
Solution
The workers don't meet pay component eligibility criteria.
  1. Access the
    Edit Earning
     task.
    In the
    Criteria
     section, update the
    Worker Eligibility
     grid to include the workers.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
The worker has both a:
  • Pay through date between the termination date and the pay period end date.
  • Pay input effective between the pay through date and the pay period end date.
Change the workers'
Pay Through Date
 to the pay period end date when that change doesn't affect the payment amount.
  1. Access the
    View Worker History
    report from the workers' profile.
    Security:
    Worker Data: Historical Staffing Information
     domain in the Staffing functional area.
  2. From the related actions menu of the
    Termination
     business process, select
    Business Process
    Correct
    .
    Change the
    Pay Through Date
     to the pay period end date.
    Configure the
    Termination
     business process and security policy in the Staffing functional area.
  3. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
You configure the payroll input as one-time instead of ongoing, and the input end date is after the worker's pay through date.
  1. Access the
    Add Payroll Input by Worker
     task.
    In the
    Processing Default
     section, select the
    Ongoing
     option.
    Configure the other fields to match the desired amount from the one-time payroll input.
    Security:
    Worker Data: Payroll (Payroll Input)
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
The payroll input is one-time and the end date of the input is after the worker's pay through date.
  1. From the related actions menu of the payroll input, select
    Payroll Input
    Edit
    .
    Change the
    End Date
     of the payroll input.
    Security:
    Worker Data: Payroll (Payroll Input)
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
The payroll input has an end date after the termination subperiod end date.
Select worker eligibility criteria that automatically moves the payroll input to the active subperiod.
  1. Access the
    Edit Earning
     task.
    In the
    Criteria
     section, select
    Payroll Input (Onetime or Ongoing) Exists for Pay Component (SubPeriod)
    in the
    Worker Eligibility
     grid.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll for the affected worker.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.

Workday applies SUI for terminated workers to the wrong state (USA).

Workday disassociates the work state from a terminated worker.
  1. Access the
    Run On Demand Payment for Worker
     task.
    Select the work state for SUI from the
    State Authority (Work)
     prompt in the
    Override Worktags
     section.
    Security:
    Process: Off Cycle (On Demand)
     domain in the Core Payroll functional area.
  2. Access the
    Run Pay Calculation
     task to recalculate payroll.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.