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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Employee's Holiday Pay Is Incorrect

Troubleshooting: Employee's Holiday Pay Is Incorrect

Employee paid twice for same holiday.

Employee has more than 1
holiday
 calendar or the holiday displays twice on the same calendar.
To see the employee's assigned holiday calendars, access the
View Worker Calendars
 report. Verify whether the worker has more than 1 holiday calendar (such as a calendar for 2 different years). Review each calendar to see if the holiday is a recurring event on 1 calendar and a one-time event on the other.
  1. Click the holiday name to access the
    View Holiday Calendar
     report.
  2. Review the
    Recurring Event
     field for the holiday.
  3. If the field is empty (indicating a one-time event), select
    Calendar Event
    Delete
     from the holiday related actions menu.
  4. If the employee has only 1 holiday calendar, click the holiday name to access the
    View Holiday Calendar
     report.
  5. Check the
    Calendar Event
     column to see if it lists the holiday twice.
  6. Delete 1 of the holiday events by selecting
    Calendar Event
    Delete
     from the holiday related actions menu.

Employee paid for 24 hours of holiday instead of 8.

The holiday is an all-day event on the holiday calendar.
  1. Access the
    View Worker Calendars
     report to identify the worker's holiday calendar and open it.
    If the
    All Day Event
     column displays
    Yes
     for the holiday, the holiday counts as 24 hours.
  2. From the holiday related actions menu, select
    Calendar Event
    Edit
    .
  3. Enter values for the correct number of hours in the
    Start Time
     and
    End Time
     fields.