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Administrator Guide
Last Updated: 2026-06-12
Configure One-Way Messaging for Production Tenant

Configure One-Way Messaging for Production Tenant

Security:
Set Up: Tenant Setup - BP and Notifications
 domain in the System functional area.
You can have 1 active one-way messaging configuration for each country that Workday supports.
Your one-way SMS configurations need to complete successfully before you can run your conversational messaging configurations. You can view the statuses of your configurations on the
Maintain Workday Messaging
 report.
The length of time it takes to complete a one-way messaging configuration varies based on each country's requirements. See Reference: Workday Messaging Country Configuration.
  1. Access the
    Maintain Workday Messaging
     report.
  2. In the
    One-Way Messaging Configuration
     section, click
    Configure One-Way Messaging
    .
  3. From the
    Country of Configuration
     prompt, select the country for which you’re creating a one-way messaging configuration.
  4. On the
    Configure One-Way Messaging
     task, complete the required fields for the country’s configuration.
  5. Click
    Submit
     and
    Done
    .
On the
Maintain Workday Messaging
 report, you can click
View
 to display the configuration details and phone numbers assigned to each country configuration. When the
Configuration Status
column displays
Success
 for a country, its configuration is complete. One-way messaging uses a single phone number for each country configuration.
If your one-way messaging configuration fails to complete, ensure that the company information that you entered is accurate and run it again. Each time you rerun a Workday Messaging configuration, Workday removes any existing delivery overrides associated with the SMS channel in your routing rule. You need to set up delivery overrides again for your phone numbers on the
Edit Tenant Setup - Notifications
 task.
When your one-way configurations are complete on your Production tenant, you can: