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Administrator Guide
Last Updated: 2024-07-12
Configure Messaging for Non-Production Tenant

Configure Messaging for Non-Production Tenant

  • Configure Workday Messaging in your Production tenant.
  • Security:
    Set Up: Tenant Setup - BP and Notifications
     domain in the System functional area.
You can configure Workday Messaging in a non-Production tenant to use for testing.
When you configure one-way and conversational messaging in Production, Workday Messaging acquires both Production and non-Production phone numbers for your company. When you configure one-way and conversational messaging in a non-Production tenant, you enable your non-Production phone numbers in your non-Production tenant. Workday expects it to take fewer than 24 hours for all of your one-way and conversational messaging configurations to complete.
You can test on only 1 non-Production tenant at a time. After every refresh on the tenant that you use for testing, you must configure Workday Messaging for non-Production again.
  1. Access the
    Maintain Workday Messaging
     report on the non-Production tenant where you want to test Workday Messaging.
  2. In the
    One-Way Messaging Configuration
     section, click
    Configure One-Way Messaging
    .
  3. Select the
    Confirm
     check box to enable one-way messaging configurations in your non-Production tenant.
  4. In the
    Conversational Messaging Configuration
     section, click
    Configure Conversational Messaging
     to set up Workday Messaging for Candidate Conversational Messaging.
  5. Select the
    Confirm
     check box to enable conversational messaging configurations in your non-Production tenant.
On the
Maintain Workday Messaging
 report, click
View
 to display configuration details and the phone numbers assigned to your conversational messaging configurations.
  • One-way messaging uses a single phone number for each country configuration.
  • Conversational messaging uses a pool of 5 phone numbers for each country for testing in non-Production. Workday Messaging uses sessions to pair 2 individuals in a conversation and assigns a proxy phone number for them to use from the pool of numbers. This process ensures that both participants can text without sharing their real numbers. Workday closes conversations in non-Production after 6 hours.
Access the
Edit Tenant Setup - Notifications
 task to configure SMS notification restrictions to disable notifications or redirect notifications to a particular:
  • Contact.
  • Mobile phone number.
When you redirect SMS notifications to a specific contact or phone number for testing in a non-Production tenant, Workday won’t send live SMS notifications to recipients. See Reference: Edit Tenant Setup - Notifications.