Reference: Edit Tenant Setup - Notifications
Manage tenant-wide settings for notifications in these areas:
Default Email Settings
Workday sends notifications in the language that the recipient specifies as their default locale preference. If no translation is available, Workday sends notifications in the base language of the tenant.
Option | Description | More Information |
|---|---|---|
Default SMTP Configuration
| Sets a default Simple Mail Transfer Protocol (SMTP) server configuration for Workday email notifications. You can select an existing email server configuration or create a new configuration from the prompt.
When you set a Customer SMTP configuration, Workday delivers all emails using the Inbound Integrations IP addresses. You can configure different Customer SMTP configurations to use on custom business process notifications. When you select the Customer SMTP configuration on the notification, Workday displays the From Address you specify in the Customer SMTP configuration as the sent From email address. | |
Daily Digest SMTP Configuration
| (Optional) Sets a different SMTP server configuration to use for daily digest email notifications. You can select an existing server configuration or create a new configuration from the prompt.
Recipients of daily digest emails receive a link that directs them to your Workday tenant. Workday recommends that you only send daily digest emails to internal workers. When you set a Customer SMTP configuration, Workday delivers all emails using the Inbound Integrations IP addresses. | |
Daily Digest Start Time
| The start time for generating daily digest emails is based on either the Default Timezone of your tenant, if configured, or Pacific Time.
A Daily Digest email lists new notifications, triggered in the last 24 hours, for all notification types selected for the daily digest. Workday doesn’t send a separate Daily Digest email for each notification type. Workday limits Daily Digests emails to 50 action items and 50 notification items. When there are more than 50 action or notification items, Workday includes a link to the remaining items within the notification. To avoid Daily Digest email generation interference from your maintenance window, Workday recommends that you select a start time that corresponds with the end of your maintenance window. Example: When your maintenance window starts at 02:00:00 and lasts for 4 hours, select 06:00:00 as your Daily Digest Start Time. |
Email Compliance
Option | Description | More Information |
|---|---|---|
Email Footer Company Address
| Sets the address to display in the footer of Workday email notifications:
| |
Email Footer Company Name
| Sets the company name to display in the footer of Workday email notifications:
| |
Unsubscribe Page Display Text
| Text that displays on the configurable email unsubscribe page when recipients click the Unsubscribe link.
The unsubscribe link displays in email notifications sent to recipients who don't have a Workday account. Examples of notification types that can display the unsubscribe link include:
External email client user interfaces can also display a one-click unsubscribe feature for Workday marketing email notifications. One-click unsubscribe enables recipients to unsubscribe from the type of email notification they received. |
General Email Notification Settings
Add a
Restriction
(or a set of restrictions) to disable or redirect email notifications.When you add any email restriction, recipients copied on campaign item reminders don't receive the email notification.
Ensure that no campaigns or processes are running before you create or update a restriction to disable or redirect notifications in a non-Production tenant. Updates that occur while notifications are being processed can have unintended consequences, such as causing notifications to be sent to the actual recipient instead of the redirect recipient during testing. To ensure no processes are running during your update, you can create a restriction for a non-Production tenant in your Production tenant, and then request a tenant refresh from Production to non-Production. This ensures the restriction is applied correctly to your non-Production email notifications.
Option | Description | More Information |
|---|---|---|
Channel
| Select Email . | |
Disable All Notifications
| Disables all email notifications, including security authentication notifications configured on the Edit Tenant Setup - Security task.
Workday won't send One Time Passcode (OTP) emails to users for multifactor authentication if you select Disable All Emails . This setting doesn't affect One Time Passcode - SMS multifactor authentication, however. | |
Redirect All Notifications to Contact
| Enables you to test your email notifications by sending all notifications to the specified person. | |
Redirect All Emails to Email Address
| Enables you to test your email notifications by sending all emails to the specified address. | |
OMS Environment Selected for Restriction
| If you don’t select an environment, the restriction applies only to the current environment you’re using.
Select 1 or more environments if you want the restriction applied to other environments that receive a tenant refresh from the current environment. If you also want the restriction to apply to the current environment, select it from the prompt in addition to the other environments that you selected. Example: Your company does a weekly refresh from Production to your Implementation Preview and Sandbox Preview environments. You want to ensure that test email notifications from your non-Production environments don’t get sent to your customers after a Production refresh. In your Production environment, you create a restriction that redirects all email notifications to a specified email address in your Implementation Preview and Sandbox Preview environments by selecting the IMPL and SANDBOX options from the OMS Environment Selected for Restriction prompt. When these environments receive a refresh from Production, Workday applies the restriction you set up, causing email notifications to be redirected rather than sent to customers.To apply the notification restrictions to your Sandbox Preview or Implementation Preview tenants, select SANDBOX or IMPL respectively. Those environments also apply to the respective preview tenants. | |
Preview Only
| Applies the environment restriction to Preview tenants only. Predefine different configuration settings for the Sandbox and Sandbox Preview tenants to keep the Sandbox Preview tenant settings each time your Production tenant refreshes this tenant.
Selecting the Preview Only check box has no effect if you are in the PROD environment. |
General Notification Restrictions
Add a
Restriction
(or a set of restrictions) to disable or redirect email and SMS notifications.When you add any email restriction, recipients copied on campaign item reminders don't receive the email notification.
Ensure that no campaigns or processes are running before you create or update a restriction to disable or redirect notifications in a non-Production tenant. Updates that occur while notifications are being processed can have unintended consequences, such as causing notifications to be sent to the actual recipient instead of the redirect recipient during testing. To ensure no processes are running during your update, you can create a restriction for a non-Production tenant in your Production tenant, and then request a tenant refresh from Production to non-Production. This ensures the restriction is applied correctly to your non-Production notifications.
Option | Description | More Information |
|---|---|---|
Channel
| Select either Email or SMS . | |
Disable All Notifications
| Disables all email and SMS notifications, including security authentication notifications configured on the Edit Tenant Setup - Security task.
Workday won't send One Time Passcode (OTP) emails to users for multifactor authentication if you select Disable All Emails . This setting doesn't affect One Time Passcode - SMS multifactor authentication, however. | |
Redirect All Notifications to Contact
| Enables you to test your email and SMS notifications by sending all notifications to the specified person.
For SMS notifications, you must use a mobile phone number, including the country code, for which you have an active one-way messaging configuration. | |
Redirect All Emails to Email Address
| Enables you to test your email notifications by sending all emails to the specified address. | |
Redirect All Notifications to Phone Number (Include Country Phone Code)
| Enables you to test your SMS notifications by sending all SMS notifications to a specified mobile phone number.
Include the country code in addition to the mobile phone number for which you have an active one-way messaging configuration. | |
OMS Environment Selected for Restriction
| If you don’t select an environment, the restriction applies only to the current environment you’re using.
Select 1 or more environments if you want the restriction applied to other environments that receive a tenant refresh from the current environment. If you also want the restriction to apply to the current environment, select it from the prompt in addition to the other environments that you selected. Example: Your company does a weekly refresh from Production to your Implementation Preview and Sandbox Preview environments. You want to ensure that test email notifications from your non-Production environments don’t get sent to your customers after a Production refresh. In your Production environment, you create a restriction that redirects all email notifications to a specified email address in your Implementation Preview and Sandbox Preview environments by selecting the IMPL and SANDBOX options from the OMS Environment Selected for Restriction prompt. When these environments receive a refresh from Production, Workday applies the restriction you set up, causing email notifications to be redirected rather than sent to customers.To apply the notification restrictions to your Sandbox Preview or Implementation Preview tenants, select SANDBOX or IMPL respectively. Those environments also apply to the respective preview tenants. | |
Preview Only
| Applies the environment restriction to Preview tenants only. Predefine different configuration settings for the Sandbox and Sandbox Preview tenants to keep the Sandbox Preview tenant settings each time your Production tenant refreshes this tenant.
Selecting the Preview Only check box has no effect if you are in the PROD environment. |
Reminder Settings
Option | Description | More Information |
|---|---|---|
Enable Reminders
| Enables you to configure reminder notifications for:
| |
Campaign Reminder Sync Hour
| When you enable reminders, you can select an hour, using the Pacific Standard Time (PST) time zone, for Workday to use each day to sync campaign item reminder data. |
SMS Compliance
Option | Description | More Information |
|---|---|---|
Customer Name
| Enter your customer name to let recipients know who a message is from. | |
Default Terms and Conditions
| Enter the terms and conditions that Workday displays when a recipient opts in to SMS messaging. | |
Agreement Consent
| Workday defines the agreement consent language and you can't edit it. |
Mobile App Notification Settings
Option | Description | More Information |
|---|---|---|
Enable Apple Push Notifications
| Enables you to select Apple Push Notification as a notification channel for all parent notification types and individual notification types. | |
Enable Google Cloud Messaging
| Enables you to select Google Cloud Messaging as a notification channel for all parent notification types and individual notification types. | |
Environment(s)
| Restricts mobile push notifications to the selected environments. If you don't select any environments here, we enable mobile push notifications for all environments.
To apply the mobile app push notification settings to your Sandbox Preview or Implementation Preview tenants, select SANDBOX or IMPL respectively. Those environments also apply to the respective preview tenants. |
Notification Delivery Settings
Parent notification type settings apply to all notification types under the selected parent notification type, unless you override settings for individual notification types.
Option | Description | More Information |
|---|---|---|
Routing - Rule
| Enables you to use a notification routing rule for all notification types under the parent. You can use the default rule in Workday for each parent notification type, or you can create your own. | |
Delivery Override - Channel
| (Optional) Enables you to select a notification channel for which you want to override the routing rule delivery configuration. | |
Delivery Override - Configuration
| (Optional) Overrides the Simple Mail Transfer Protocol (SMTP) server configuration for any email notifications under the parent. You can select an existing server configuration or create a new configuration. |
Override parent notification type delivery settings for individual notification types with these settings.
Option | Description | More Information |
|---|---|---|
Notification Type
| The individual notification types under each parent notification type. | |
Override Notification Parent Type Settings
| Enables you to override the routing rule made at the parent level for this particular notification type. | |
Routing - Rule
| When you select the Override Notification Parent Type Settings check box, you can select a routing rule that overrides the parent notification type routing rule. You can select the Workday default routing rule for each individual notification type, or create your own. | |
Delivery Override - Channel
| (Optional) Enables you to select a notification channel for which you want to override the routing rule delivery configuration. | |
Delivery Override - Configuration
| (Optional) Overrides the Simple Mail Transfer Protocol (SMTP) server configuration for email notifications of this individual notification type. You can select an existing email server configuration or create a new configuration. |