Configure Conversational Messaging for Production Tenant
- Security:Set Up: Tenant Setup - BP and Notificationsdomain in the System functional area.
You can have 1 active conversational messaging configuration for each country that Workday supports.
A U.S. one-way messaging configuration can take up to 30 days to complete, due to the time needed for the third-party Application-to-Person (A2P) registration process. A U.S. conversational messaging configuration can take up to 30 more days to complete.
Conversational messaging uses a pool of 25 phone numbers. Workday Messaging uses sessions to pair 2 individuals in a conversation and assigns a proxy phone number for them to use from the pool of numbers. This process ensures that both participants can text without sharing their real numbers.
- Access theMaintain Workday Messagingreport.
- In theConversational Messaging Configurationsection, clickConfigure Conversational Messaging.
- From theCountry of Configurationprompt, select the country for which you want a pool of phone numbers for conversational messaging.
On the
Maintain Workday Messaging
report, you can click View
to display the configuration details and phone numbers assigned to your conversational messaging configurations.Configure Workday Messaging for non-Production on the
Maintain Workday Messaging
task in your non-Production tenant.