Reference: Survey Participant Facing Emails

Peakon sends all emails from the app@peakon.com email address. Refer to Concept: Email Delivery for information on allowing emails from this sender.

You can manage your email subscriptions in your profile settings or through subscription links in emails. See Manage Notification Subscriptions.

Email Type	Description	Send-out Time	Configuration
Survey email	A link with your personal survey link. The first survey email displays survey email text followed by the first survey question. Subsequent survey emails start with the question, followed by the survey email text. The first and subsequent email order follows individually for each employee.	09:00 UTC, unless you customized the send-out time on the schedule, or added employee record time zones. To manually update the time zone for your employees, see Import Employee Record Time Zones.	It's possible to: Enable or disable email send-out. Customize the subject line and email text. Customize localizations. Add a branded prefix before the subject line in Administration Branding . Preview the survey email in Administration Schedules View Email Preview email .
Survey reminder	A link with your personal survey link if you haven't yet answered the current survey.	Reminder email send-out time aligns with the survey send-out time. First email is half way through the survey round. Subsequent emails are every 4 days. Reminder emails only trigger on working days, unless the administrator manually triggers a reminder. Manual reminder emails don't affect the schedule of automated reminders.	Administrators can manually trigger an instant reminder, or Set Survey Reminder Date. Manually triggered reminder emails don't affect the schedule of automated reminders. It's possible to preview this email: Go to Administration Schedules View . Click Preview next to the Send reminder option. Select Preview reminder email .
Reactivation	Reactivation emails replace the survey email and reminder email when an employee skips 3 consecutive survey rounds. It tries to encourage employees by providing the current participation metric. After 3 reactivation attempts, the survey reverts to regular emails for the employee. The reactivation emails will trigger again if the employee skips 3 consecutive survey rounds.	Mirrors the cadence of survey and reminder emails.	It's possible to preview this email in Administration Schedules View Email Preview reactivation emails .
Comment acknowledgment	Someone has acknowledged a comment that you submitted.	Almost instant with a random delay, for confidentiality reasons.	N/A.
Comment reply	Someone has replied to a comment that you submitted. You can respond to it by clicking the link in the email. If your organization uses the personal dashboard, the link will direct you to sign in first.	Almost instant with a random delay, for confidentiality reasons.	Administrators can disable the comment preview in comment reply emails in Administration Data settings Comments Conversation email content .
New focus area	A manager has committed to a focus area on your team's dashboard. You can submit confidential team suggestions on how to improve the score of the focus area.	Instant.	N/A.
Shared dashboard	Someone has shared the dashboard of a segment that you're part of. The email states the name of the manager who shared the dashboard, and the name of the dashboard.	Instant.	The manager who's sharing the dashboard can: Select whether the shareable link should be private or require a sign-in. Share the dashboard with all employees in the segment. Generate a shareable link without emailing it to employees. Revoke the shareable link. Administrators can go to Administration Data Settings Sharing to see current shared dashboards, change their privacy status and revoke access.
Personal dashboard activation	You activated your personal dashboard by clicking on the activation link, or opening the personal dashboard for the first time.	Instant.	N/A.
Forgot password	Confirmation to recover your password.	Instant.	N/A.
Password change	Confirmation that you’ve changed your password.	Instant.	N/A.
Magic link	You selected the magic link option when logging into the app.	Instant.	N/A.