Skip to main content
Documentation
Documentation
Peakon
Last Updated: 2025-10-03
Reference: Manager and Administrator Facing Emails

Reference: Manager and Administrator Facing Emails

Peakon sends all emails from the app@peakon.com email address. Refer to Concept: Email Delivery for information on allowing emails from this sender.
You can manage your email subscriptions in your profile settings or through subscription links in emails. See Manage Notification Subscriptions.
Email Type
Description
Send-out Time
Configuration
Dashboard invitation
An administrator has notified you of your access. To sign in, click the link in the email.
Instant.
Administrators can notify managers in
Access Control
 or on the
Access Control
 tab on their employee record by clicking the
Notify
button. It's also possible to preview the email next to the
Notify
button.
It's only possible to notify someone if:
  • They are in an access control group that's active.
  • The group has access to dashboard enabled.
Account confirmation and account confirmation reminder
As an administrator, you’ve created an account for your company, and you need to confirm your email address.
Instant.
N/A.
Removal of access
An administrator has revoked your administrator access.
Instant.
N/A.
Forgot password
Confirmation to recover your password.
Instant.
N/A.
Password change
Confirmation that you’ve changed your password.
Instant.
N/A.
Magic link
You selected the magic link option when logging into the app.
Instant.
N/A.
Upcoming survey reminder
Provides you with an opportunity to:
  • Review employee records.
  • Remind employees and managers of upcoming round.
  • Make final edits to survey schedule.
The email lists the dashboards the receiving manager or administrator manages, if they contain employees that are part of an upcoming survey, and if the manager's dashboards meet the visibility thresholds.
The email doesn't apply to schedules that are on a higher frequency than monthly.
4 calendar days before the survey launch at 3AM UTC.
Administrators can enable this notification for each group in
Access control.
Low participation
A reminder to encourage your team or company to participate before the survey closes.
Each survey frequency has a low participation threshold:
  • Weekly: < 40%
  • Biweekly: < 50%
  • Monthly: < 60%
  • Quarterly or lower: < 70%
The email lists the dashboards the receiving manager or administrator manages. Only 1 dashboard must be below the low participation threshold to trigger a notification that includes all segments.
It's possible to sign into the dashboard directly from the email.
Mirrors the employee survey reminder:
  • First email is half way through the survey round.
  • Subsequent emails are every 4 days.
Low participation emails only trigger on working days, unless the administrator manually triggers a reminder.
Administrators can enable this notification for each group in
Access control.
It's possible to preview this email:
  1. Go to
    Administration
    Schedules
    View
    .
  2. Click
    Preview
     next to the
    Send reminder
     option.
  3. Select
    Preview low participation email
    .
Digest
A digest of new notifications or a summary of the latest survey round, depending on whether you're using
Automatic
 or
End of round
 digest.
A leader receives a digest email if all conditions are true:
  • They are in an access control group that's active.
  • The group has access to dashboard enabled.
  • The dashboard of the leader meets the data visibility threshold.
  • There are updates in the dashboard.
The sections in the digest email correspond to the features that each leader has access to within access control.
Send-out time depends on the digest email type:
  • Automatic
    : 06:00 UTC every day, if the leader has unread comments.
  • End of round
    : 06:00 UTC the day after the survey round closes (includes weekends).
Manage the digest email preference on each schedule directly.
Team suggestions digest
A digest of new team suggestions that employees submitted in the last 24 hours.
The email is for:
  • Level 0 managers of a standard manager segment (Direct reports or All reports)
  • Manually-set segment managers of a standard manager segment (Direct reports or All reports)
Daily at 9AM in the time zone on the manager's employee record, from Monday to Friday.
N/A.
Personal comment acknowledgments digest
Summarizes all acknowledgements employees received on their comments the previous day.
Once daily, triggered only when managers acknowledged 1 or more comments the previous day.
If the Personal Dashboard is enabled, the email includes a link to the comment page on the Personal Dashboard. If the Personal Dashboard is disabled, the email includes the comment text and the acknowledgements given by managers.
Conversation reply
A response from an employee or another manager on a comment conversation you started. Alternatively, a conversation that an employee reporting to you initiated.
Instant.
N/A.
Internal note
An @mention on a survey comment, or an update on an internal comment conversation you're part of.
Instant.
N/A.
Actions reminder
You have actions that are due this week.
Monday 06:00 UTC.
N/A.
Sensitive comment
An employee has submitted a sensitive comment in a dashboard that you manage.
Instant.
You can enable this notification for each
All employees
 type group in
Access control.
Disconnected employee sync
Your user provisioning integration has automatically disconnected. The email contains suggested troubleshooting steps, helping administrators reconnect the integration promptly.
This email doesn't apply to custom integrations.
Instant.
N/A.
Completed employee sync
A manually triggered sync has completed. If errors or warnings occur during the sync, they continue to display in the Integrations area on Peakon.
This email doesn't apply to custom integrations.
Instant.
N/A.