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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Period Availability When Running Payroll

Troubleshooting: Period Availability When Running Payroll

Workday still displays the period for year-end adjustments on the Run Pay Calculation task.

When you create a separate period schedule and period for year-end off-cycle adjustments, you didn't complete on-cycle payroll for the period.
  1. Run on-cycle payroll for the year-end period. The calculation displays results of zero.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
  2. Complete payroll for the year-end period.
    Security:
    Process: Run Batch Complete (Pay Complete)
     domain in the Core Payroll functional area.
  3. You can hide payslips with results of zero from workers. On the
    Hide or Display Payslips for Group of Workers
     task:
    1. Select
      Hide Payslips
      .
    2. In the
      Criteria
       field, select
      Zero Gross and Net Pay
      .
    Security:
    Reports: Pay Calculation Results for Worker (Payslips)
     domain in the Core Payroll functional area.
  4. (Optional) To avoid this situation in the future, configure year-end adjustments as on-demand or manual payments to a prior period instead of creating a separate period schedule.

Next period doesn't display on the Run Pay Calculation task.

Workday wasn't able to complete some results for the previous period.
  1. Select the previous period.
    Security:
    Process: Run Batch Calculations (Pay Calculation)
     domain in the Core Payroll functional area.
  2. In the
    Calculation Status
     section of the
    Pay Groups being Calculated
     grid, address each result with a status other than
    Complete
    :
    • Fix results that are
      In Error
      .
    • Release results that are
      On Hold
      .
    • Complete results with a status of
      Pending Completion of Prior
       in the appropriate order.
  3. Rerun the payroll calculation.
  4. Complete payroll for the previous period.
    Security:
    Process: Run Batch Complete (Pay Complete)
     domain in the Core Payroll functional area.