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Administrator Guide
Last Updated: 2023-06-23
Create Notification Routing Rules

Create Notification Routing Rules

Security:
Set Up: Tenant Setup - BP and Notifications
 domain in the System functional area.
Routing rules enable you to specify which channels and frequencies Workday uses to send notifications from your tenant. You can reuse a routing rule across different notification types, saving you time and effort.
  1. Access the
    Create Notification Routing Rule
     task.
  2. (Optional) From the
    Notification Type Usage
     prompt, select a notification type for which you want to apply the rule exclusively. Leave blank to be able to use the rule for any notification type.
  3. Click
    Add
    .
  4. As you complete the
    Channel Frequencies
     section, consider:
    Option Description
    Channel
    Select a notification channel that you want the notification type to use.
    Default Frequency
    Select how frequently you want to send the notification.
    When you select
    Mute
     for a notification type, Workday doesn't send a notification to workers when that notification is triggered. However, Workday still displays the notification on a worker's notifications page.
    When you add a Customer SMTP configuration on a custom business process notification, it uses the
    From Address
     in the Customer SMTP configuration as the sent From email in the notification. However, if you configure the custom business process notification to use a routing rule with the default frequency of
    Daily
    , it uses the
    From Address
     in the Default SMTP Configuration instead.
    Allowed Frequencies
    Select frequencies that your workers can select as their preferred frequency for the notification type on the
    Change Preferences
     task.
    When you select
    Mute
     as an
    Allowed Frequency
    , you enable workers to mute a notification type, even if the
    Default Frequency
     is
    Immediately
     or
    Daily
    .
  5. (Optional) Click
    Add
     to create additional frequency rules for another notification channel.
You can select the routing rule from the
Rule
 prompt for notification types in the
Notification Delivery Settings
 section of the
Edit Tenant Setup - Notifications
 task.