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Administrator Guide
Last Updated: 2026-03-13
Create a Worker Communications Engagement

Create a Worker Communications Engagement

You can use Engagement Builder to create and manage Worker Communications engagements from a centralized workspace.
  1. Access the
    Engagement Builder
     report.
  2. Click
    Create Engagement
     and enter your engagement details.
    Select
    Worker Communications
     from the
    Engagement Type
     prompt.
    Click
    Done
    .
  3. Click
    Add Audience
    .
    Select
    Audience Builder
     or
    Custom Report Audience
    .
    Select your audience or custom report.
    Click
    Done
    .
  4. Click
    Add Message
    .
    Enter your engagement item details.
  5. Click
    Add Message
    .
    From the
    Add New Message
     prompt:
    1. Select a message template.
    2. Select a notification template.
    3. Enter your message details.
    4. Click
      Done
      .
  6. Click
    Done
    .
  7. Click
    Submit
    .
You can view engagements on the
Engagement Builder
 report.
Workday automatically sends engagement items 4 times a day while respecting the recipient's time zone. For example, if you schedule an engagement to start on 2026-03-30, recipients in Dublin, IE will receive the engagement item first. Recipients in Vancouver, CA will receive the engagement item in a future run, once Workday confirms the date has changed to 2026-03-30 in the Pacific Time Zone.