FAQ: Comments
- How can I find the key themes from many feedback comments?
- For larger teams with a minimum of 200 comments per question, Peakon generates topics that aggregate many comments into common themes. Common themes help you to understand the sentiment around themes.
- It's also possible to filter comments by NPS category (Detractor, Passive, and Promoter).
- Why didn't an employee receive a notification about their comment reply?
- To receive a comment response notification, the employee must have an email address on their employee record. It’s not possible to receive comment reply notifications if the employee can only access their survey using kiosk mode or through SMS.
- Why does the comment manager list look different for different managers?
- The comment managers list only displays managers within the reporting line if they have access to the comment. Additionally, the manager's segment must meet the visibility thresholds within the context that you're in. See the full list of criteria here: FAQ: How Does the Comment Manager List Populate?.
- Why can't I view comments during the survey round?
- Administrators enable access to comments fromAccess Control. You can view comments before a survey round ends when your Administrator includes you in theAccess Commentsaccess control group. Also, managers can only view comments that are part of the segment they're viewing.