FAQ: How Does the Comment Manager List Populate?

Background

Each comment displays a list of managers. Managers and administrators can view this list if they have the

View comment managers

permission.

The comment manager list displays managers in the order of closeness to the employee, as per employee-type attributes. Example: Manager.

In the case of multiple employee-type attributes, the list displays manager names from both attributes.

The list doesn't display names of managers who are segment managers of the segment that the comment displays in. Example: Option-type attributes, such as Business Unit.

Criteria

The comment managers list shows the hierarchy of managers above the author of the comment. Additionally, managers only appear on this list if they meet these criteria:

They have access to comments through access control settings.

They have access to the question set that the comment relates to.

Their segment has met the visibility thresholds set by your organization, including the setting

Unique employees across two segments

They were attributed as a manager for the commenter before the survey in which the comment was written started. If they only became the commenter's manager on Peakon after the survey started, this change was configured with a retroactive validity date that is before the survey start date.

Edge Cases

Situation	Explanation
The list displays no managers.	This situation can mean: The employee didn't have a direct manager at the time when the survey round opened. The managers in that list didn't meet the visibility requirements.
The same comment displays inconsistencies in the manager list through different segments.	The comment manager list displays managers whose segments meet the visibility threshold in the context you're viewing. This situation means you can't display the manager's segment in the context you're in. Their name doesn't display on comments in that segment context to ensure consistency and confidentiality.
The list displays a manager whose assigned segments don't contain the comment.	The comment comes from a segment that is a child segment of a segment they manage. Although the segment doesn't display on the manager's Managing tab, they can switch their context to that segment, and view the comment.
A manager can view the comment, but their name doesn't display in the list on the comment.	The segment of the manager didn't meet the visibility requirements in that segment context. This doesn't necessarily mean the manager can't view the comment in the segment context they're using. Example: In the context you're viewing, the manager segment is too similar to another available segment, so it's not visible. However, when the manager views their standalone segment, they can still view it due to not having the same segment conflict.
The list doesn't display the name of a certain manager, even though the comment definitely comes from their team.	The segment of the manager didn't meet the visibility requirements in that segment context.
The comment doesn't display in the Direct Reports segment of the first manager in the list, but only displays in their All reports segment.	The comment comes from an employee in their wider team, however the direct manager of the employee didn't meet visibility requirements. Example: The number of unique employees between the manager's Direct Reports and All Reports segments is below the threshold for this setting, so the Direct Reports segment isn't visible. The comment manager list starts with the first manager who meets the visibility requirements.