Concept: Sensitive Comments
Workday Peakon Employee Voice (Peakon) flags comments as sensitive when they contain any word from the monitored wordlist. Monitoring sensitive comments enables you to act quickly in cases where employees share feedback about instances of discrimination or misconduct.
Once detected, email and in-app alerts bring the most serious issues to the attention of designated people in your organization.
Using the private notes functionality on Peakon, people leaders can use @mentions to collaborate and respond to critical issues in the correct manner.
Sensitive Comment Detection
Sensitive Comments detect critical feedback and sort them into 1 of these categories:
- Violent Criminal Behavior
- Safety and Wellbeing
- Integrity and Ethics
- Objectionable Behavior
- Custom concepts and words
Each category contains a list of concepts. The concept list contains a list of monitored words that can also be variations and synonyms related to a concept.
Peakon provides a list of the most common and appropriate monitored words and enables you to add up to 2500 custom words per concept for your organization to monitor.
When adding your own monitored words, you need to add a word for each language that you will use in the survey.
Monitored monitored words display in red beside the concept name. Peakon considers any feedback containing monitored words as sensitive comments.
Viewing Sensitive Comments
Security:
Review detected sensitive comments in a separate view
permission.Team leaders can view sensitive comments from the
Comments
area on their Peakon dashboard.Sensitive comments display above your
Highlighted Comments
. As with all comment categories, you can also filter to display only those comments marked as sensitive.Enabling the
Review detected sensitive comments in a separate view
permission creates a separate view for sensitive comments, but it does not remove the comments themselves. When the permission is disabled, managers will still see the comments in the "All Comments
" page. Stemming and False Positives
Peakon detects any monitored words on the list, but doesn't take into account the context.
Peakon also takes into consideration stem words. Example: The word
kill
is a monitored word. Peakon detects and flags all comments containing the stem word kill
.It's therefore likely that Peakon also detects false positives. People with access to
Mark sensitive comments
permission can determine whether words are indeed of a sensitive nature based on context. Example: When an employee comments: We’re killing it in the sales team
, this comment flags as a sensitive comment. In such cases, you can mark the comment as Not sensitive
by clicking on the drop-down arrow on the comment.Notifications
You can enable the
Receive sensitive comment notifications
permission on All employees
type groups. Example: Administrators.When you enable notifications for sensitive comments, and Peakon detects a sensitive comment, members of qualifying groups receive:
- An immediate dashboard notification for detected sensitive comments.
- A notification in digest email (during open rounds), containing a link to the sensitive comments and information about the detected keyword.