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Administrator Guide
Last Updated: 2026-10-16
About Platform Consumption Console

About Platform Consumption Console

The
Platform Consumption Console
 dashboard is available to all customers, both Main Service Agreement (MSA) and Universal Main Subscription Agreement (UMSA) subscribers, to monitor your usage of Workday offers.
All customers can use the dashboard to review API requests and monitor document storage levels. Additionally, if you’re a UMSA subscriber, you can use the dashboard to track agent usage and manage your Flex Credit balance. subscribers to monitor their usage of Workday offers and associated Flex Credit balances.

Flex Credits Access and Policy Requirements

UMSA subscribers can use the
Platform Consumption Console
 dashboard to visualize their company's use of Flex Credits based on their usage of Workday offers included in the Workday Flex Credits Rate Card.
Flex Credits are only available to UMSA customers. UMSA customers are provided Flex Credits subject to either the Complimentary Flex Credits Policy incorporated in the UMSA Product Terms or the Flex Credits and Platform Entitlement Policy incorporated into an Order Form.
If you are subject to the Complimentary Flex Credits Policy, you must sign the Workday Flex Credits and Platform Entitlement Policy to continue using Workday AI agents once you have exhausted your complimentary Flex Credits.

Credit Balance and Entitlement

The
Credit Balance
 page displays your daily Flex Credit activity. The
Credit Entitlement
 page displays your Flex Credit package purchase history, organized by these statuses:
Status
Definition
Active
Credits available for consumption.
Expired
Credits that have expired.
Inactive
Purchased credits that are available for consumption at a future date.
All Flex Credits are fungible and you can apply them universally across the Workday offers in the Rate Card to which you are entitled.
When Workday issues Flex Credits to amend your Flex Credit balance, you can review the adjustment to your Flex Credit balance in the
Adjustment Reason
 column on the
All Packages
 grid on the
Credit Entitlement
 page. This column doesn’t display if you haven’t experienced a Flex Credit adjustment.

Rate Card

The
Rate Card
 page is the definitive resource for the monetary value of your entitlements in terms of credit usage. Workday uses these variables to calculate usage:
Column
Definition
In Blocks of (Units)
The number of units included in a chargeable block.
Credit Rate per Block
The rate charged for that block of units.

Understanding and Tracking Usage

Workday updates your usage daily starting at 2:00 PM UTC to reflect the previous day's usage. These calculations may take up to 3 hours to complete. Usage is based on the specific capabilities defined in the
Rate Card
 page and the policy version associated with your agreement. Workday uses multiple components to determine your usage:
Component
Definition
Agents
Usage of agent skills and activities.
API Requests
Number of API requests.
API requests are displayed for informational purposes before you sign the Flex Credits and Platform Entitlement Policy. Flex Credits are not charged unless you have signed the policy.
Document Storage
Gigabytes (GB) of data stored.
Usage of document storage does not result in Flex Credit consumption but is subject to service limits. See Reference: Document, File Size, and Printing Limits.
Your policy provides a baseline usage allowance or embedded entitlement. After this embedded entitlement is used, Workday charges your usage against your available credit entitlements, prioritizing the credits that will expire first.
You can track your usage against this threshold in the Embedded Entitlement Overview visualization on the
Overview
 page. For more detailed metrics, you can:
  • Use the
    Consumption Usage
     page to drill down and view a breakdown of consumption by service.
  • Access the Agent System of Record for detailed agent usage data. See About Workday Agents
If your organization has signed a version of the Workday Flex Credits and Platform Entitlement Policy that does not include platform components or entitlements, you won't see those entitlements or usage on the
Platform Consumption Console
 dashboard.

Flex Credit Estimator

You can use the
Flex Credit Estimator
 task, secured to the
Management Dashboard: Platform Consumption Console
 domain, to forecast your organization's annual Workday Flex Credit consumption. You can also access this task from the
Flex Credits > Credit Estimator
 subtab in the
Platform Consumption Console
 dashboard. The tool provides an itemized breakdown to facilitate planning and purchasing discussions by calculating estimates based on:
  • Organization size
  • Workday SKUs
  • Generally available AI agents and capabilities
The estimator displays your platform entitlement, yielding a final net estimate after these entitlements are applied.
After you complete the task, you can review the formulas used for estimation, export your estimate to Excel or PDF for offline review, and, if eligible, purchase Flex Credits directly from Marketplace. You can also purchase Flex Credits by contacting your Workday Sales Representative.
Estimates are for informational purposes only, and input data is not considered Customer Content or Customer Data.

Alerts and Budget

The
Alerts and Budget
 page enables you to manage notifications and budget alert rules for agent Flex Credit consumption. Use these grids to monitor agent consumption and act before usage exceeds your limits:
Grid
Description
Default Alerts
View your notification contact and notification type for standard alerts. Workday automatically notifies you as you consume your active credit entitlement, sending alerts when your usage reaches 80%, 90%, and 100% of your credit threshold.
Users with access to the
Management Dashboard: Platform Consumption Console
 domain receive these notifications as your organization reaches its thresholds, and Workday displays a banner on the
Platform Consumption Console
 dashboard. To configure your notification delivery settings, see Concept: Notifications.
Alerts and Budgets
Add and configure custom alerts for specific agents based on your weekly, monthly, or annual credit budget.
You can select users with access to the
Management Dashboard: Platform Consumption Console
 domain to receive these custom notifications. If you don’t select specific users, notifications are sent to all users with access to the domain.
Workday doesn’t deactivate offers on the
Platform Consumption Console
 dashboard when you exceed your credit entitlement. To deactivate an agent, see Register and Configure Workday-Built Agents.

Non-Production Tenants

Workday enables the
Platform Consumption Console
 dashboard in your Production and non-Production tenants. For most offers, use in non-Production tenants doesn’t affect your Workday Flex Credit balance. While non-Production tenants track your consumption and display an informational Workday Flex Credit balance, for most offers Workday only applies usage from your Production tenant against your organization's Flex Credit balance.
Workday sends daily aggregate data across all of your non-Production tenants to the
Platform Consumption Console
 dashboard. Example: When you use the
Platform Consumption Console
 dashboard in your Sandbox tenant, the dashboard displays combined activity from all of your non-Production environments.

Adaptive Planning

Adaptive Planning customers can view a version of the
Platform Consumption Console
 dashboard in their Adaptive Planning instance. You will need Planning Center permission to access the dashboard.