Concept: Notifications

You can configure Workday to deliver notifications through these notification delivery channels:

Email. You can set up email notifications to send Daily or Immediately.
Mobile Push Notifications. Workday sends push notifications through Apple Push Notifications and Google Cloud Messages. Mobile push notifications can only send on an immediate frequency.
Slack. You can set up Slack notifications to send on either an immediate or mute frequency. The Slack notification channel is available only for the Approvals notification type on the Job Requisition business process for Workday Everywhere.
SMS. Workday sends SMS notifications only on an immediate frequency.
Teams. You can set up Teams notifications to send on either an immediate or mute frequency. The Teams notification channel is available only for the Approvals notification type on the Job Requisition business process for Workday Everywhere.

Workday uses the primary work email address listed for recipients for email notifications. If there isn't a primary email listed, Workday uses the additional work email address on file. Some notification types might not use this destination priority. Some tasks enable you to prioritize the primary home email address over the primary work email address for certain notification types. Example: Security email notifications configured on the

Edit Tenant Setup - Security

task.

Workday groups related individual notification types into categories called parent notification types. Each parent notification type can override the delivery configuration for tenant notifications to use a different SMTP server. Each individual notification type can override the notification delivery configuration of its parent.

Workday determines the sending priority of email notifications by looking at their email configurations. From highest priority to lowest, Workday uses the:

Reply To
field in the
Override Email Settings
section of a custom business process notification.
Customer SMTP configurations override specified in the
Email Configuration
prompt in the
Override Email Settings
section of a custom business process notification.
Individual notification type set up on the
Edit Tenant Setup - Notifications
task.
Parent Notification Type set up on the
Edit Tenant Setup - Notifications
task.
Tenant Level Default SMTP Configuration set up on the
Edit Tenant Setup - Notifications
task.

Daily Digest email notifications don’t use the Reply To or Customer SMTP configuration override logic on customer business process notifications. Daily Digest emails use the Daily Digest SMTP Configuration if it's set up. If not, they use the Default SMTP Configuration.

Routing rules enable you to specify which notification channels and frequencies a notification type can use. The

Allowed Frequencies

that you define for a notification type on the

Create Notification Routing Rule

task display as options on the

Frequency

prompt on these tasks:

Change Preferences
Create Workday Account
Edit Workday Account

If a worker doesn't specify preferences using the

Change Preferences

task, Workday applies the tenant settings.

Workday uses the term notifications page to refer to the notifications you receive on the bell icon on your Workday account. Notifications on the notifications page are items that you need to know about that don't require action, including:

Background notifications. Example: Scheduled reports, reports ready on
My Reports
, or processes for which you selected
Notify Me Later
.
Collaborative alerts. Example: Campaign and engagement plan notices.
Configurable alerts. Example: Birthdays, time off, and custom alerts.

You can configure Workday to send conversational notifications to My Conversations instead of the notifications page. Example: New messages in Candidate Conversational Messaging for SMS. See Steps: Set Up My Conversations Security.

You can disable all email, mobile push, and SMS notifications in your tenant on either the

General Email Notification Settings

or

General Notification Restrictions

section of the

Edit Tenant Setup - Notifications

task. Workday still generates notifications on the notifications page for all email and mobile push notifications.

When Workday generates a business process system notification, the notification doesn't display on the notifications page.

You can mark notifications on the notifications page as read and use the filter to exclude them from view.

You can use the

View and Maintain Notifications

task to:

View read and / or unread notifications for a selected date range.
Mark specific or all notifications in the results grid as read or unread.

You can permanently purge notifications for specific Workday accounts using the

Purge Notifications for User

task. Use the task to purge notifications on the notifications page, business process and integration notifications, or both. Workday purges:

Informational notification events only, and doesn’t purge actionable items such as approvals, tasks, To Dos, and overdue items.
Completed business process and integration notifications that are older than 30 days and not displayed on the notifications page.