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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Earning or Deduction Missing from Pay Results

Troubleshooting: Earning or Deduction Missing from Pay Results

When an earning or deduction doesn't resolve, it can be an issue with worker eligibility, pay component configuration, or run category configuration. This topic provides strategies for diagnosing and resolving these issues:

Earning or deduction resolves for only some employees.

Employee doesn't meet pay component
Worker Eligibility
 or
Scheduling
 criteria.
  1. Access the pay component using the
    View Earning
     or
    View Deduction
     report.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Review the
    Criteria
     section on the
    Effective Dated
     tab and evaluate whether the employee meets the
    Worker Eligibility
     and
    Scheduling
     criteria.
    Criteria that displays in 1 row means that employees must meet all conditions in that row. When there are multiple rows of criteria, employees must meet the criteria in only 1 row.
    Workday displays the Scheduling section only when you entered scheduling criteria.
  3. To change criteria, from the related actions menu of the pay component, select
    Deduction
    Edit As Of
     or
    Earning
    Edit As Of
    .
    When you hire or terminate the worker midperiod, ensure that the conditions referencing start and end dates are on separate rows. Example:
    • Pay Rate Type as of Period End Date = Hourly
    • Pay Rate Type as of Period Start Date = Hourly

Earning based on compensation doesn't resolve.

You haven't mapped the earning to the compensation element such as for basic wages.
  1. Access the pay component using the
    View Earning
     report.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Review the
    Compensation Element
     section on the
    Effective Dated
     tab.
  3. To map the earning, from the related actions menu of the pay component, select
    Earning
    Edit As Of
    .
  4. In the
    Compensation Element
     section, select the related compensation element.

Earning based on a benefit plan doesn't resolve.

You haven't mapped the earning to the benefit plan such as for gym membership.
  1. Access the pay component using the
    View Earning
     report.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Review the
    Benefit Plan
     section on the
    Non Effective Dated
     tab.
  3. To map the earning, from the related actions menu of the pay component, select
    Earning
    Edit As Of
    .
  4. In the
    Benefit Plan
     section, select the related benefit plan.

The earning or deduction doesn't resolve for any workers.

You haven't added the earning or deduction to the run category in the:
  • Gross Pay Accumulation
  • Net Pay Accumulation
  • Additional Pay Components to Calculate
  • Additional Pay Component Groups to Calculate
  1. Access the
    Edit Earning
     or
    Edit Deduction
     task.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Select the earning or deduction.
  3. Add the earning or deduction to either:
    • One of the pay accumulations or pay component groups.
    • Additional Pay Components to Calculate
       field.

Earning or deduction doesn't resolve for workers on leave of absence.

Either:
  • You don't configure the pay component for non-active workers on the run category.
  • The worker doesn't meet the
    Status
     or
    Leave Type
     for the pay component.
Add the earning or deduction to 1 of these fields on the
Non-Active (On Cycle, On Demand Replacement)
 tab of the run category:
  • Pay Components to Calculate
  • Pay Component Groups to Calculate
Ensure that the workers meet the
Status
 and
Leave Type
 for the pay component.
  1. Access the
    Edit Run Category
     task.
    Security:
    Set Up: Payroll - Pay Group Specific
     domain in the Core Payroll functional area.
  2. Select the
    Run Category
    .
  3. Access the
    Non-Active (On Cycle, On Demand Replacement)
     tab on the run category.
  4. Add the pay component to either the
    Pay Components to Calculate
     or to 1 of the
    Pay Component Groups to Calculate
     for workers on leave.

Earning or deduction doesn't resolve for terminated workers.

The worker doesn't meet the
Status
 or
Processing Criteria
 on the
Non-Active (On Cycle, On Demand Replacement)
 tab of the run category.
Ensure that the
Status
Terminated
 is selected and that the worker meets the
Processing Criteria
.
  1. Access the
    Edit Run Category
     task.
    Security:
    Set Up: Payroll - Pay Group Specific
     domain in the Core Payroll functional area.
  2. Select the
    Run Category
    .
  3. Access the
    Non-Active (On Cycle, On Demand Replacement)
     tab on the run category.
  4. Ensure there's a row for workers with the
    Status
    Terminated
    .
  5. Ensure that terminated workers meet the
    Processing Criteria
    .