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Administrator Guide
Last Updated: 2025-02-07
Troubleshooting: Incorrect Earning or Deduction Amount

Troubleshooting: Incorrect Earning or Deduction Amount

Earning or deduction calculation is wrong (or zero) for 1 employee.

Employee has met an earning or deduction limit. When this happens, the pay component resolves to zero and Workday ignores any other limits defined for it.
  1. Access the
    View Earning
     or
    View Deduction
     report.
    On the
    Effective Dated
     tab, review the
    Limits
     section. Determine if multiple limits exist, and how Workday calculates each limit. (The section displays only when a limit exists.)
    Review the
    Value
     and
    Based On
     fields. Determine whether the limit is based on the current pay component or another pay component.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Access the
    Pay Calculation Results for Worker
     report.
    Click the magnifier icon for the most recent
    Payroll Result
    .
    Compare the pay component cumulative amount (year-to-date or other) to the limits. If the limit is based on something other than the current pay component, verify the other values.
    Security:
    Reports: Results for Worker (Pay Calculation) - USA
     domain in the USA Payroll functional area.
    Security:
    Reports: Results for Worker (Pay Calculation) - CAN
     domain in the CAN Payroll functional area.
    Security:
    Reports: Results for Worker (Pay Calculation) - UK
     domain in the UK Payroll functional area.
    Security:
    Reports: Results for Worker (Pay Calculation) - FRA
     domain in the FRA Payroll functional area.
    Security:
    Reports: Results for Worker (Pay Calculation) - AUS
     domain in the AUS Payroll functional area.
  3. If the limit is incorrect, correct it.
You haven't entered payroll input required for hours, units, or other values.
  1. Access the
    View Earning
     or
    View Deduction
     report.
    On the
    Effective Dated
     tab, review the
    Calculation
     field and
    Related Calculations
     fields to confirm that the calculation requires payroll input.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  2. Access the
    View Payroll Input by Worker(s)
     task.
    See if the worker had payroll input for the period.
    Security:
    Worker Data: Payroll (Payroll Input)
     in the Core Payroll functional area.

Earning or deduction calculation is wrong (or zero) for a subset of employees.

Pay component has a limit that's defined incorrectly.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  1. Access the
    View Earning
     or
    View Deduction
     report.
  2. In the
    Limits
     section, review the
    Value
     and
    Based On
     fields.
  3. Select
    Deduction
    Edit
     or
    Earning
    Edit
     from the related actions menu of the pay component.
  4. Correct the limit.

Earning or deduction calculation is wrong (or zero) for all employees.

Calculation is defined incorrectly.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  1. Access the
    View Earning
     or
    View Deduction
     report.
  2. On the
    Effective Dated
     tab, confirm that:
    • The value or formula selected in the
      Calculation
       field is correct.
    • The
      Related Calculations
       section defines the source of the values required for the calculation (in the
      Override Value
       field).
  3. Drill into each related calculation to ensure that it retrieves the correct information.
  4. Select
    Deduction
    Edit
     or
    Earning
    Edit
     from the related actions menu of the pay component.
  5. Correct the calculations.
The pay component limit is defined incorrectly.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  1. Access the
    View Earning
     or
    View Deduction
     report.
  2. In the
    Limits
     section, review the
    Value
     and
    Based On
     fields.
  3. Select
    Deduction
    Edit
     or
    Earning
    Edit
     from the related actions menu of the pay component.
  4. Enter the correct limit information.
The pay component limit is based on the sum of multiple pay components and the
Include Current Value
 field is configured incorrectly.
    Security:
    Set Up: Payroll (Calculations - Payroll Specific)
     domain in the Core Payroll functional area.
  1. Access the
    View Earning
     or
    View Deduction
     report.
  2. Review the
    Limits
     section on the
    Effective Dated
     tab to see if the pay component has a limit.
  3. Ensure that the
    Include Current Value
     field is correct for each pay component that makes up the limit.
    • On the pay component to take first, leave the
      Include Current Value
       field blank.
    • On the pay component to take second, select the first pay component.
    • On the pay component to take third, select the first and second pay component.