Configure Workday Messaging Settings

Administrator Guide

Security: Set Up: Tenant Setup - BP Notifications
domain in the System functional area.

You can use the

Configure Workday Messaging Settings

task to:

Determine how recipients opt in to receive SMS messages from Workday.

Enter help contact information that will be sent to users who reply HELP
to Workday SMS messages.

Access the

Configure Workday Messaging Settings

task.

Complete the

SMS Opt-In Option

section:

Option	Description
Single Opt-In	Select to immediately opt in users when they opt in to receive SMS messages in Workday. The user receives a confirmation message that includes the name of the company from which messages will be sent.
Double Opt-In	Select if you want to require users who opt in to receive SMS messages in Workday to reply Yes to a message before they are fully opted in. After responding Yes , the user receives a confirmation message. If the user doesn’t respond Yes , they won’t be opted-in.

Complete the

SMS HELP Response

section.

You must enter information in at least 1 of the fields in this section.

Option	Description
SMS HELP Support Email	Enter the email address that recipients can use to get help about your SMS program. This address appears on the automatic message sent to a recipient who replies with HELP to a message from Workday. Ensure that you use a monitored inbox that your organization owns. Don’t use a personal email address.
SMS HELP Support Website URL	Enter a public web page where recipients can get help about your SMS program. This URL appears on the automatic reply sent to a recipient who responds with HELP to a message from Workday. The URL must start with https:// .