FAQ: Email Notifications

What's the size limit for email notifications?: Workday doesn't process email notifications larger than 20 MB.
Does Workday notify me if my account expires or locks?: You won't receive most email notifications if your Workday account is expired or locked out. If you enabled notification delivery settings on these tasks, you'll still receive email notifications:
Edit Tenant Setup - Notifications
Edit Workday Account
Why didn't Workday deliver email notifications at the time I configured?: Workday processes email notification requests as soon as resources become available. Availability depends on the third-party email providers and the current load on Workday. We can't guarantee when users will receive notifications.
How do I send a test email notification?: Access the
Test Email Template
task.
Select a template and enter a valid email address.
Verify that the email address you entered receives the test email.

The test also confirms that your email servers are receiving Workday email notifications.
What can I do if an addressee doesn't receive a test email notification?: Verify that your email provider allows email from the Workday IP addresses. It isn't sufficient for your email provider to include Workday IP addresses on its allowlist. Your email provider must explicitly trust Workday IP addresses. Users can then receive Workday email as a trusted source. See Workday Data Centers for topics regarding each data center and their IP addresses. Note the IP address for Inbound (email only)
.
You can ask your IT department to check company email logs to see if Workday email is reaching your email server. Verify that the spam filters aren't rejecting Workday email.
Why does a received email notification have missing or incorrect content?: There's no active template for the particular use.
Activate or create a template for this usage, or activate the default Workday standard template.
Test the email template by sending a test email notification.
Why does a received email notification include an incorrect date?: The date might be correct, but in a format you aren't expecting. Example: A notification sent on the 6th of May 2020 has the date 05/06/2020 (US format), but you're expecting 06/05/2020 (UK format).
To determine the date format to use in email notifications, Workday evaluates these settings in the order listed:
The preferred locale of the user.
The work locale of the user.
The default locale for the tenant.
If none of these locales are set, then Workday automatically uses the US date format.
What can I do if employees don't receive Workday email notifications?: Workday doesn't send email notifications when you:
Clear the
Enable Security Emails
check box on the
Edit Tenant Setup - Security
task. Select the check box to enable security-related email notifications.
Select the
Disable All Emails
option on the
Edit Tenant Setup - Notifications
task for your OMS environments. For tenants that should be receiving email notifications, remove the restrictions, OMS environments, or both.
In the
Default Email Settings
section of the
Edit Tenant Setup - Notifications
task, select or create a
Default SMTP Configuration
for Workday emails. Workday needs a valid
Default SMTP Configuration
to generate email notifications.
Send a test email notification to the email address on the Workday account.
Check the employee's junk email folder to verify that Workday isn't filtering email notifications from My Tasks.
You can ask your IT department to check company email logs to see if Workday email is reaching your email server. Verify that the spam filters aren't rejecting Workday email.
What can I do if employees don't receive business process email notifications?: Access the
Edit Tenant Setup - Notifications
task and verify that email delivery is enabled for these notification types:
Approvals
Custom Business Processes
Tasks
To Dos
Check the Workday account for the employee.
Access the
Edit Workday Account
task and verify that email delivery is enabled for these notification types:
Approvals
Custom Business Processes
Tasks
To Dos
Verify that
Email Address for Notifications
is a valid email address.
Send a test email notification to the email address on the Workday account.
Workday sends security email notifications to the option you select for
Enable Security Emails
on the
Edit Tenant Setup - Security
task.
Review the
Business Process and Integration Notifications
report for the expected time frame, and locate the notification. Verify that it lists the correct recipient.
If the report doesn't list the recipient for the notification, verify that the recipient has the assigned role for the business process step.
On the
Maintain Email Templates
task, verify that you selected a valid, active template for the
Default
or the
Business Process Email
notifications.
Check the employee's junk email folder, and verify that Workday isn't filtering email notifications from My Tasks.
Verify that the spam filters for your company aren't rejecting Workday email.
What can I do if employees don't receive integration emails?: Access the
Edit Tenant Setup - Notifications
task and check the
General Email Notification Settings
. Remove any restrictions for your OMS environments that should be receiving email.
Workday doesn't send email notifications when you select
Disable All Emails
for your OMS environments. Remove the restrictions, the OMS environments, or both for the tenant that should be receiving email.
Access the
View Integration System
report and select the specific integration. Select
Integration System Configure
Integration Notifications
from the related actions for the integration system. Verify that the recipients listed are correct.
Access the
Maintain Email Templates
task and verify that the
Integration Event Email
is valid and active.
Check the employee's junk email folder, and verify that Workday isn't filtering email notifications from My Tasks.
Verify that the spam filters for your company aren't rejecting Workday email.
How do I enable employees to receive randomly generated password emails?: Your Workday implementation must use Workday internal security for authentication, not an external LDAP system. Check these settings:
In the
Security Email Settings
section on the
Edit Tenant Setup - Security
task, select
Enable Security Emails
.
Check the Workday account for the employee.
On the
Edit Workday Account
task, confirm that the
Email Address for Notifications
is a valid email address for the worker.
Confirm that the Workday account isn't expired or disabled.
Confirm that Workday hasn't locked the account for excessive failed sign-in attempts.
Confirm that
Generate Random Password
is selected.
Access the
Maintain Email Templates
task and verify that the
Default
template is valid and active.
Send a test email notification to the email address on the Workday account.
Workday sends security email notifications to the option you select for
Enable Security Emails
on the
Edit Tenant Setup - Security
task.
Check the employee's junk email folder, and verify that Workday isn't filtering email notifications from My Tasks.
Verify that the spam filters for your company aren't rejecting Workday email.
How can I find out which business process sent a particular notification?: The
Business Process and Integration Notifications Indexed
report provides a comprehensive log of all notifications sent from business processes and integrations. To find the specific business process, you can:
Make a copy of the report.
On the copied version, add the
Business Process Event
field on the Notification Event business object to the report's columns.

When you run the copied version of the report, the
Business Process Event
column returns a link to the specific event that triggered the notification.

Edit Workday Accounts

Reference: Edit Tenant Setup - Notifications

Reference: Edit Tenant Setup - Security

Reference: Edit Tenant Setup - System

FAQ: Business Processes