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Administrator Guide
Last Updated: 2026-03-13
Verify Deployment Agent Availability in Customer Central

Verify Deployment Agent Availability in Customer Central

  • Have access to a Customer Central tenant. You can request one through a Customer Central Tenant Request in the Workday Customer Center. Workday provides Customer Central tenants at no additional cost.
  • Activate Customer Central with Customer Central accounts. Customer Central requires its own administrator and security administrator accounts. These accounts can also use the Deployment agent. You can create Customer Central user accounts for deployment agent users who do not need administrative privileges on Customer Central.
    You don’t need to set up access to other other tenants from Customer Central to use the Deployment agent, but you must do so if you want to use any other implementation tools, such as Object Transporter, to deploy configurations.
    For non Production tenants, see Steps: Set Up Customer Central Tenant Access.
  • Your organization must use a supported data center. The agent currently supports US and EU regions, but doesn’t yet support Canada, Australia, UK, Japan, or FedRAMP data centers.
Customer Central is a specialized tenant that acts as a central hub for managing, migrating, and auditing configurations across your other Workday tenants. You can only use the Deployment agent on Customer Central tenants. You must activate the tenant even after Workday provisions it. You can do this by setting up accounts for your administrators, and then setting up accounts for other Deployment agent users. Once you activate the Customer Central tenant, you can confirm the Deployment agent is enabled by default.
  1. Sign in to your Customer Central tenant as a Customer Central security administrator.
  2. Access the
    Maintain Feature Opt Ins
     task.
  3. On the
    Deployment Agent
     feature, confirm the
    Opt Out of Feature
     checkbox is unchecked.
Authorized users can now see a Deployment agent entry in the global navigation bar or sidebar. You can click this item to open the chat interface where users can interact with the AI.
Introduce your team to the agent and provide them with the CRAFT prompting guidelines to ensure they get the most accurate results.