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Administrator Guide
Last Updated: 2024-09-20
Steps: Set Up Customer Central Accounts

Steps: Set Up Customer Central Accounts

Customer Central is a separate Workday tenant designed to simplify and centralize the deployment process. A Customer Central tenant includes a preconfigured account called wd-tenantowner. The wd-tenantowner account configures the 2 required accounts, while the Customer Central Administrator configures Customer Central User accounts:
Customer Central Account
Created By:
Customer Central Security Administrator (required)
wd_tenantowner
Workday requires only 1 account but recommends that you also create a backup account.
Customer Central Administrator (required)
wd_tenantowner
Workday requires only 1 account but recommends that you also create a backup account.
Customer Central Users
Customer Central Administrator
If you have a Customer Central account, you don't need a Customer Central User account.
  1. Use this account to handle tasks such as password resetting and security settings maintenance. You also need this account to restrict who can migrate Security Configuration Packages with Object Transporter.
    The set of features that you manage through this account is unique to those features you manage with any other account. As such, the user name that you use for this account must be unique to the account user name that you use in Customer Central or other tenants.
    Consider creating a second Security Administrator account as backup when the primary Customer Central Security Administrator is unavailable.
  2. Use this account to create and manage Customer Central User accounts and other Customer Central Administrator accounts. To enable migration with Object Transporter, account user name must be identical across source, Customer Central, and target tenants.
    Consider creating a second Administrator account as backup when the primary Customer Central Administrator is unavailable.
  3. (Optional) Sign in to Customer Central as wd-tenantowner and access the
    Maintain Customer Central VCR Managers
     task.
    Select 1 or more accounts to add to the Customer Central VCR Restriction Manager group.
    VCR Managers control which accounts must sign into Workday's VCR environment before getting access to a tenant. Workday recommends that every deployment designates at least 1 VCR manager before the Tenant Owner account expires.
  4. Create Customer Central user accounts for implementers or customers. To enable migration with Object Transporter, account user name must be identical across source, Customer Central, and target tenants. If you've already created a Customer Central Administrator account for yourself, you don't need this account.
  5. (Optional) Sign in to Customer Central as Security Administrator and access the
    Convert Customer Central User Account
     task.
    Select the account type that you want to convert and then the specific user.
    You can convert account types from implementer to customer and the other way around. When converting account types, the change in permissions and account roles applies only in the Customer Central Tenant and not in other tenants.
  6. Disable the wd-tenant role when you no longer need it. The wd-tenantowner account automatically deactivates 60 days after Workday provides its credentials to the customer. Create the other required accounts before that happens.