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Administrator Guide
Last Updated: 2023-06-23
Set Up Customer Central Production Access

Set Up Customer Central Production Access

Enable Customer Central access in the target Production tenant.
Providing Customer Central with access to a Production tenant requires you to perform actions in both tenants in a specific order, swapping back and forth between them.
  1. Sign in to Customer Central as a Customer Central Administrator.
  2. In a different browser tab, sign in to your target Production tenant as a Security Administrator.
  3. In Customer Central, access the
    Maintain Customer Tenants
     task.
  4. Click
    Add Tenant to Customer Central
    .
    Workday displays tenants in which you enabled Customer Central access under the
    Tenants Available to Add
     heading.
  5. Select the check box beside the tenant you want to add.
    Workday displays the Production tenant in the
    Current Tenants
     section with this
    Tenant Load Status
    : Requires set up via Manage Tenant Connection.
  6. Provide a meaningful
    Central Description
    .
  7. From the related actions menu on the Production tenant name, select
    Manage Connection
     and click
    Begin Setup
    .
  8. Copy the Production tenant's URL from your browser's address bar and paste it into the
    Tenant URL
     field.
    Workday prompts you for an Access Key, which you obtain from the Production tenant.
  9. In the Production tenant, access the
    Manage Customer Central Access
     task and click
    Begin Setup
    .
  10. Copy the Customer Central tenant's URL from your browser's address bar and paste it into the
    Customer Central URL
     field.
    Workday provides an Access Key.
  11. Copy the Access Key and in Customer Central, paste it into the
    Access Key
     field.
    Workday confirms connection to the Production tenant.
Customer Central now has access to the Production tenant. You can revoke access at any time by accessing the
Manage Customer Central Access
 task.
Use the
Manage Tenant Access
 task to provide users with Customer Central access to the Production tenant.