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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Learning Content Access

Troubleshooting: Learning Content Access

Learners can't access new topics.

You didn't add the learners to the relevant security group.
    Security:
    User-Based Security Group Administration
     domain in the System functional area.
  1. Access the
    Assign User to User-Based Security
     task.
    1. Add the learners to the security group when you create new topics. See: Create User-Based Security Groups.
    2. Add the security group to the
      Learning Access
       domain.
  2. Activate Pending Security Policy Changes.

Learners access content that's not appropriate to them.

Your segmented security configuration for the
Learning Access
 domain is incorrect.
    Security:
    User-Based Security Group Administration
     domain in the System functional area.
  1. Access the
    Domain Security Policies for Functional Area
     report.
  2. Select the
    Learning Core
     functional area.
  3. Remove the learner from all unconstrained security groups on the
    Learning Access
     domain.

Learning administrators can't view learning content.

Learning administrators only have access to the
Set Up: Learning Catalog
 domain.
  1. Access the
    Domain Security Policies for Functional Area
     report.
  2. Edit Domain Security Policies.
  3. Add learning administrators to the
    Learning Access
     domain.