Troubleshooting: Microsoft Outlook Calendar for Learning

Outlook Calendar integration isn't running or displays authentication error messages.

When you configure the Outlook Calendar integration, the integration runs every 15 minutes so the invites should send 20-30 minutes after the event, but Workday isn't sending invites or displays authentication error messages such as:

Graph API refuses to authenticate to provide Authorization Token. Please check credentials passed to Learning Calendar integration are valid.

Unable to retrieve token to authenticate to Microsoft. Not processing Calendar Events, Audit skipped.

The credentials for Microsoft Azure are incorrect.

When registering a new application in the Microsoft Azure portal, ensure you enter the

Secret Key Value

rather than the Secret ID.

Ensure the tenant name that you enter for the

Tenant ID

field ends with onmicrosoft.com
. This is the tenant name used in the

Edit Tenant Setup - HCM

configuration. Example: If your company is called ABCinc, then your tenant name should be abcinc@onmicrosoft.com
or similar.

Outlook calendar integration displays an invalid user error message.

The Outlook calendar integration displays this error message: The requested user 'example@myworkday.com' is invalid
.

Update the email address for the mailbox in your Microsoft tenant. Example: If your company is called ABCinc, then your email address should be mailbox@abcinc.com
or similar.

Security: These domains in the Learning Core functional area:

Public Reporting Items

Set Up: Learning Catalog

Access the

Edit Tenant Set Up – HCM

task.

Under the

Learning Calendar Integration

section, remove the invalid

Mailbox

parameter value.

Add a new mailbox and select a

Restricted Environment

Click