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Administrator Guide
Last Updated: 2026-05-29
Troubleshooting: Configure Cloud Connect for Learning

Troubleshooting: Configure Cloud Connect for Learning

Users can't find the new Integration System User in the drop-down.

Users have not enabled the
Cloud Connect for Learning Service
 domain.
  1. Access the
    View Domain
     report.
  2. Select the
    Cloud Connect for Learning Service
     domain from the
    Domain
     prompt.
  3. Click the magnifying glass icon next to
    Domain Security Policy
    . If the domain is not enabled, the status will be
    Suspended - Policy not enabled
    .
  4. On the
    View Domain Security Policy
     report, from the related actions menu of the
    Cloud Connect for Learning Service
    , select
    Domain Security Policy
    Enable
    .

Users can't find the Configure Cloud Connect for Learning task.

The user is not configured for the correct domains.
Create a Learning Administrator with these domains with the
View
 and
Modify
 access and assign a user or users to the Learning Administrator:
  • Cloud Connect for Learning Service :
     This domain requires
    GET
    ,
    PUT
    ,
    View
    , and
    Modify
     permissions.
  • Manage: Learning Additional Data
  • Manage: Learning Content
  • Manage: Learning Course Enrollments
  • Person Data: Learning
  • Person Data: Learning Record
  • Set Up: Learning Catalog
  • Set Up: External Content
  • Set Up: Learning External Content Integrations
    : This domain requires
    GET
    ,
    PUT
    ,
    View
    , and
    Modify
     permissions.
For information on user-based security groups, see Create User-Based Security Groups.

Users can't find the Configure Cloud Connect for Learning task after configuring the correct domains.

The tenant has not been configured correctly.
Contact Workday Partner Support and share the
Tenant Name
.

Users see
Error Your request failed. Contact support
 when generating or regenerating credentials on the Manage Credentials page.

The tenant has not been configured correctly.
Contact Workday Partner Support and share the
Client ID
 and
Tenant Name
.

External tracking from an external content provider fails

External tracking from an external content provider can fail when Workday Learning can’t apply completion or progress data to the correct learner or course in your tenant. Those failures are stored as failed tracking instances. You can use a custom report on the
External Tracking Requests
 report data source (RDS) to view failed tracking instances.
External Tracking Processing Errors can include:
  • Course not found: The learner consumed a course on an external content provider's website that isn't imported into your Workday tenant.
  • Duplicate email found: Multiple learners in Workday use the same email address.
  • Learner not found: The learner's email on the external content provider's website doesn't match the email they use to sign in to Workday, or the email isn't associated with a learner in Workday.
  1. Create Custom Reports.
  2. For
    Report Type
    , select
    Advanced
    .
  3. For
    Data Source
    , select
    External Tracking Requests
    .
  4. On the
    Columns
    tab, add a row for each of the following fields:
    • Content Provider
    • Created Moment
    • External Tracking Processing Errors
    • External Tracking Request
    • Learner Actor ID
    • Learner Email
    • Learning Content Reference ID
  5. Save and run the report as needed to review failed instances.
    Every week, Workday automatically deletes failed tracking instances older than 180 days on the
    External Tracking Requests
    report data source.