FAQ: Cloud Connect for Learning

Third-party content providers integrate with Workday Learning using 1 of these 2 methods:

The Cloud Connect for Learning (CCL) platform.
These legacy tasks:
Configure External Co
ntent
Configure External Content Provider
Configure External Content Tracking Credentials
Create Client Credential Mapping

Workday recommends you to set up CCL for your content provider in the Cloud Connect for Learning platform if your provider is already available in the Cloud Connect for Learning platform.

Workday recommends migrating existing legacy integrations to the Cloud Connect for Learning platform when your content provider becomes available on the platform, as the Cloud Connect for Learning platform is the strategic path forward for all learning content integrations in Workday.

Each integration will require a unique Integration System User (ISU). As you are configuring a new Content Provider in the Cloud Connect for Learning platform, you need to select the ISU created for that Content Provider.

If you select the check box, you import exact and synonymous skills from content providers to Workday Learning, provided you have opted in to receive skills on the content provider platform.

If you select the check box, you disable synonymous skills matching from the imported skills from content providers to Workday Learning. If you clear the check box, you allow synonymous skills matching from the imported skills from content providers to Workday Learning.

Choose a topic based on your organization's learning content strategy.

After the content provider imports the content to Workday, Workday has to index the content. For production environments, indexing can take up to 12 hours, and for non-production environments, indexing can take up to 24 hours.

Skills are displayed on the Learning content.

This is the date when the content was published. This information comes from the content provider.

Learners can filter content using the

External Content Type

filter in the

Browse Learning Content

report to find content imported by external content providers to Workday Learning.

A Learning admin can view the Learning Admin dashboard, and select the

Content Provider

tab to view engagement.

Integrations you configure in the Cloud Connect for Learning platform use a partner-initiated model: the content provider’s systems send content to Workday, and Workday returns API responses for each request. In this model, detailed run history for those partner-originated transactions isn’t surfaced in Workday the same way as many legacy, Workday-scheduled integrations. As a result, you typically won’t use Integration Events or Process Monitor alone to audit each partner content sync execution.

For Cloud Connect for Learning platform integrations, Workday returns synchronous API responses to the content provider for each request. The content provider’s integration is responsible for logging, retry, and operational reporting on their side. To determine the last successful sync time, review failure details, or obtain execution history, use the content provider’s administration console, reports, or support processes, according to what your provider offers.

Workday recommends a split responsibility model:

In Workday: Confirm configuration, security, and that content appears and indexes as expected after the provider has delivered it.
With the content provider: Use the provider’s tools and processes to monitor sync health, execution history, and error handling, because partner-initiated sync detail is maintained on the provider side.

Workday doesn’t provide tenant-wide proactive notifications specifically for each partner-initiated content sync failure in the way some legacy integration monitoring patterns work. The content provider receives API responses from Workday, including error responses, and should handle retries and logging in their environment. For sync failures, contact your content providers.

Cloud Connect for Learning accepts course durations only up to 999 minutes. If a content provider submits a course longer than 999 minutes, Workday displays a duration of 999 minutes. The actual course length can exceed 999 minutes.