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Administrator Guide
Last Updated: 2026-06-26
Steps: Set Up Cloud Connect for Learning Using Cloud Connect for Learning Platform

Steps: Set Up Cloud Connect for Learning Using Cloud Connect for Learning Platform

See Concept: Cloud Connect for Learning Integration Methods to learn about the various integration methods and their benefits.
You might need to take additional steps to enable this feature based on your organization's subscription service agreement. Your organization is either on the Main Service Agreement (MSA) or the Universal Main Service Agreement (UMSA). To determine your organization's subscription service agreement:
  1. Select your profile avatar on Workday Community.
  2. Select
    Profile
    .
  3. On your profile page, select your organization's name, which is beneath your name and next to your job title.
  4. View your
    Subscription Service Agreement
     value.
If the value is:
  • UMSA
    , the feature is automatically available. You can skip the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
     step. For more information on Machine Learning data contributions, see Concept: Workday AI for Universal Main Subscription Agreement Customers.
  • MSA
    , you must enable this feature through Innovation Services using the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
    step.
Note: UMSA customers don't have Innovation Services tasks and reports in their tenants as these are for MSA customers only. UMSA customers can ignore all information regarding Innovation Services.
  • Set up Workday Learning. See: Steps: Set Up Learning.
  • Purchase the Cloud Connect for Learning SKU (CCLRN). Cloud Connect for Learning is an optional add-on to Workday Learning.
  • To enable this feature, you might need to take additional steps to set up Media Cloud based on your organization's subscription service agreement. For more information, see Getting Started with Workday Media Cloud.
  • Ensure that you have an active account with the external provider.
  • Check if your content provider is in the CCL platform. Workday recommends you to set up CCL for your content provider in the CCL platform if your provider is already available in the CCL platform. See Reference: Content Providers Using the CCL Platform to Integrate With Workday Learning for the list of content providers who are using the CCL platform.
  • Create an Integration System User (ISU). ISUs must be unique across all integrations.
  • Enable these security domains and grant
    View
     and
    Modify
     permissions for reports and tasks and
    Get
     and
    Put
     permissions for integrations:
    • The
      Set Up: External Content
       domain in the Cloud Connect for Learning functional area.
    • The
      Cloud Connect for Learning Service
       domain in the Cloud Connect for Learning functional area.
    • The
      Set Up: Learning External Content Integrations
       domain in the Learning Core functional area.
When you set up Cloud Connect for Learning, you can import content from the third-party providers into your tenant, enabling you to deliver rich and engaging playback experiences.
The content catalog provides you with the ability to search for external content and related materials from these providers. Catalog listings include titles, descriptions, and other metadata to help you select which content to make available for customer consumption in Workday.
For users that don't set up Cloud Connect for Learning, including customers, administrators, and other implementers who configure the Workday tenant for their organizations:
  • No third-party content will be imported into Workday Learning.
  • Administrators can't access configuration tasks.
  • Learners can’t view or access third-party content in learning catalogs.
Workday doesn't control and isn't liable for information presented in external content. The views and statements made in external content represent the views of the author or content creator, and not the views of Workday. If you find any of this content offensive or inappropriate, contact the content creator or content service provider, or stop viewing the content.
For a use case related to this topic, see Use Case: Set Up Cloud Connect for Learning Using Cloud Connect for Learning Platform in the Use Case Library.
Don't configure Cloud Connect for Learning on a Gold tenant.
  1. Enable the Cloud Connect for Learning functional area.
  2. On the
    Innovation Services Opt-In
     task, select the
    Cloud Connect for Learning
     service in the
    Learning
     category and click
    OK
    .
    You might need to take additional steps to enable this feature depending on your organization's subscription service agreement. For more information, see this Community article.
  3. Access the
    Configure Cloud Connect for Learning
     task.
  4. From the
    Content Provider
     prompt, select the content provider you want to set up.
  5. Access the
    Set Up Content and Content Provider
     step.
    Enter these values:
    Option Description
    Inactivate Content Provider
    This is optional. Select this check box only if you want to deactivate the integration with the content provider.
    Integration System User (ISU)
    Select your newly created ISU.
    You can use an ISU only for one integration. If you need to set up integrations with multiple content providers, set up separate ISUs for them.
    If you have any issues with the ISUs, see Troubleshooting: Configure Cloud Connect for Learning.
    Requires Enrollment
    Select this check box if content from this content provider requires enrollment.
    Exclude from Recommendations
    Workday populates these content container worklets on the Learning dashboard with recommendations for relevant learning content:
    • Based on Your Interests
    • Based on Your Skills to Develop
    • Most Popular
    • Popular in Your Role
    • Recently Added
    • Recommended for You
    • You Might Also Be Interested In
    Workday also includes learning recommendations on these reports:
    • Opportunity Graph
       (in the Popular for This Role section)
    • View Competency
    Select this check box to exclude the content from this content provider from the results.
    Exclude from Search and Browse
    Select this check box to exclude content from this content provider from appearing in the
    Browse Learning Content
     report and global search results.
    If you've customized the
    Browse Learning Content
    report for your company, Workday recommends that you manually update the
    Exclude from Search and Browse filter
     on pre-existing reports.
    Import External Vendor Skills
    Select this check box to enable content providers to send skills with their content.
    You must have
    Skills Cloud Skill
     enabled to use this feature and an active account with a content provider who supports skills.
    Opt-Out of Synonymous Skills
    Select this check box to disable synonymous skills matching.
    I agree to migrate this content provider to the CCL platform
    This check box is displayed only if you are migrating from a legacy content provider integration and are accessing the
    Configure Cloud Connect for Learning
     task for the first time.
    Select this checkbox to successfully configure settings for your content provider in the CCL platform.
    Workday will display the
    Manage Content Catalog
     and
    Manage Credentials
     steps for you only if you select this check box.
  6. Click
    Next
    .
  7. Access the
    Manage Content Catalog
     step.
    Select a default learning topic.
    If you've set up a CCL integration with the content provider previously, Workday will display the topics and tags that were mapped previously. If you're configuring CCL for a content provider for the first time, you'll be able to configure the topic-tag mapping after you complete the
    Configure Cloud Connect for Learning
     task and the content provider imports content into your tenant. See Next Steps.
  8. Access the
    Manage Credentials
     step.
    Enable
    Generate Credentials
    .
    Workday will display these:
    • Auth URL
    • Client ID
    • Client Secret
    • Content URL
    • Tracking URL
    Take note of
    Client Secret
    . You’ll need this value for configuring tracking and importing content in the external content provider’s platform. If you lose it, you'll need to generate new credentials using
    Regenerate Credentials
    .
    If you've set up a CCL integration with the content provider previously, you don’t need to generate credentials. Workday will display your current credentials in this page.
    In a Preview environment, you must regenerate the CCL credentials at the start of every Preview window.
  9. Access the
    Conclusion
     step.
    Verify the settings and click
    OK
    .
  • Contact your content provider to complete the content import.
    Your content provider has to import the content to your tenant to complete the content import.
    After the content provider imports the content to Workday, Workday has to index the content. For production environments, indexing can take up to 12 hours, and for non-production environments, indexing can take up to 24 hours.
  • (Optional) Configure topic and tag mappings.
    1. After the content provider imports content to your tenant, access the
      Configure Cloud Connect for Learning
       task.
    2. Access the
      Manage Content Catalog
       step.
    3. In the
      Topic Mapping
       grid, add rules to enable Workday to map tagged third-party content to learning topics in your tenant. As you complete the grid, consider:
      Option
      Description
      Order
      Workday resolves the mapping rules in the order that you specify. If it can't resolve any of the rules, it maps the content to the
      Default Learning Topic
      .
      Topics
      Select 1 or more learning topics to associate with the content.
      Tags
      Select 1 or more tags that are already associated with the third-party content.
      To configure a new topic and tag mapping, ensure that you've listed at least 1 tag in the mapping rule row. When you list multiple tags in the same row, Workday applies
      And
       logic when evaluating the rule. Example: You create a rule that maps Learning Topic A to Tags 1 and 2 in the same row. A piece of content must have at least Tags 1 and 2 to map to Learning Topic A. Content 1 has Tags 1, 2, 3, so it maps to Learning Topic A.
      You can create an
      Or
       relationship by creating multiple mapping rules for the same topic and specifying different tags in each row. Example: You create a rule mapping Learning Topic B to Tag 1 and a separate rule mapping Learning Topic B to Tag 2. Content 1 must have either Tag 1 or Tag 2 to map to Learning Topic B.
      Order matters when using the
      Manage Content Catalog
       step in the
      Configure Cloud Connect for Learning
       task, as Workday resolves topic mapping in the order that you specify. Example: Content 1 has Tags 1,2,3,4, which are mapped in order:
      Example 1:
      • Learning Topic A to Tag 4.
      • Learning Topic B to Tags 1,2,3.
      • Content 1 maps to Learning Topic A.
      Example 2:
      • Learning Topic B to Tags 1,2,3.
      • Learning Topic A to Tag 4.
      • Content 1 maps to Learning Topic B.
    4. Access the
      Conclusion
       step.
      Revise the topic and tag mapping.
    5. Click
      OK
      .
    • You can use a single topic across multiple content providers.
    • When you associate learning topics with external content, Workday applies the topics to the content immediately. Any topic-based segmented security that restricts access to the content also applies with immediate effect. Updates to the
      Topic
       facet in Learning search results can take up to 6 hours. Ensure that you allow the appropriate amount of time to pass before verifying that Workday maps the external content to the topics in your tenant.
Concept: Learning Topics
Concept: Security in Learning
Setup Considerations: Segmented Security for Learning
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