Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2026-03-13
Create Articles

Create Articles

Security:
  • Manage: Help Articles
    domain in the Help and People Experience functional areas.
  • Drive
     domain in the System functional area.
  • View Drive File and Media
     domain in the System functional area.
You can create articles and share them with target audiences, enabling workers to access information relevant to them more easily. Example articles:
  • U.S. Paid Holidays
  • Code of Conduct Policies
  • Summer Party Details
  1. Access the
    Create Article
     task.
  2. Complete the
    Settings
     section:
    Option Description
    Language
    Assign a language to the article. When article audience members specify a preferred language that matches the language you select, Workday displays that version of the article when they access an article from:
    • A direct link from another article.
    • A link from a journey.
    • A related article from another article.
    • Case Suggestions.
    • Workday Assistant.
    When audience members search for articles through global search, Workday displays all articles that contain the search text, regardless of the preferred language of the audience member.
    After Workday saves the first version of the article, click
    Add
     to create a translated version.
    When you assign a language to an article, you must provide the translated content. Workday doesn't translate the content of the article to the selected language.
    You can create articles in any language that you have enabled in Workday.
    Version History
    Version History enables you to view, access, and edit previous or later versions of an article.
    Category
    Workday displays the categories that you created on the
    Maintain Article Categories
     task.
    Examples: Benefits, Expenses, Payroll, and Leave.
    You can filter articles by category in reports.
    Who Can View
    Select target audiences for the article.
    Examples: Public, Managers, and HR Admin.
    Location
    (Optional) Select a location that the article applies to so that Workday delivers the most relevant article in search results based on the location of the searcher.
    You:
    • Can only select 1 location.
    • Must have
      View
       access to location and location hierarchy to select it.
    If you need to create an article in different languages for one location, we recommend creating a base article and then creating multiple translated article versions from the base article.
    If you need to create articles that have a different language for each location, we recommend creating separate articles for each location and language.
    Tags
    Enter key words to associate your article with so that the article displays in search results when workers search on the key word.
    Publish
    Select:
    • Publish Now
       to make the article immediately available.
    • Schedule Publication
       to set a future date and time for the article to be published.
    Set Publication Date
    Only available when you schedule a publication.
    When you set a publication date:
    • Today or in the past, Workday publishes the article immediately.
    • In the future, Workday publishes the article on the specified date.
    Set Expiration Date
    Only available when you schedule a publication.
    Workday automatically archives the article on the expiration date you configure.
    Share
    You can share the article draft with other users and add them as collaborators.
    Comments
    You can add comments for other article authors and collaborators to review and provide feedback.
    Article Summarization with AI
    (Optional) You can use AI to summarize the content in the article. You can also upload a DOCX or PDF file from your desktop or Drive and use AI to summarize the content of the file in the article.
    Article Translations with AI
    (Optional) After publishing an article, you can use AI to translate your content and create new translated versions of your article.
    You must publish an article before creating translated article versions.
When you publish an article, Workday surfaces the article through global search and Workday Assistant when you search for terms associated with the article.
Workday automatically generates a reference ID for all business objects, including articles. While you can change reference IDs, changing article reference IDs results in loss of access to articles.
Access the
Help Article Workspace
 task to manage your articles.