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Administrator Guide
Last Updated: 2025-05-30
Translate Articles with AI

Translate Articles with AI

  • Set up Knowledge Management. See Steps: Set Up Knowledge Management.
  • On the
    Maintain Innovation Services and Data Selection Opt In
     task, select the
    Knowledge Management Articles
     category within the
    People Experience: User Experience Machine Learning
     service.
  • Security:
    • Manage: Help Articles
      View: Help Articles
      , and
      Self-Service: Help Articles
       in the Help functional area.
    • Drive
       and
      View Drive File and Media
       in the System functional area.
Using generative AI, you can translate the content of a published article to a new language. For each translation, Workday automatically creates a new version of the article with the text translated in the selected language.
You can disable AI article translation in the
Edit Tenant Setup - Help
 task. SeeReference: Edit Tenant Setup - Help.
  1. Access a published article from the Help Articles workspace or the
    View Article
     task.
    Ensure that the selected article has the
    Base Article Version
     label. If a published article doesn't have the
    Base Article Version
     label, select
    Set as Base Article
     from the related action menu on the
    Translation
     section.
    You can translate a maximum of 30,000 characters with AI.
  2. In the
    Translations
     section, click
    Add Translation
    .
  3. As you complete the task, consider:
    Option Description
    Select Language
    Select the language that you want to translate the article content to.
    Select Option
    Select
    Generate Translation from Base Article
     to create a new article version containing the translated text.
    Select
    Create Blank Article
     to create a new article version that contains no text. Use this option to provide your own manual translation.
  4. Click
    Confirm
    .
  5. Review the content and click
    Publish
    .
    Workday creates a new draft article version containing the translated text. We add an
    AI Generated
     label to the new draft article version. The original published article will have a
    Base Article Version
     label.
  6. Review the translated content in the new version and click
    Publish
     to publish the translated article version.
Users can now view a translated version of your article in Workday.