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Administrator Guide
Last Updated: 2026-03-13
Set Up Article Lifecycle Management

Set Up Article Lifecycle Management

  • Enable the Help functional area. See Steps: Enable Functional Areas and Security Policies.
  • Set up Knowledge Management. See Steps: Set Up Knowledge Management.
  • Security:
    Set Up: Help Case Management
     domain in the Help functional area.
You can configure settings for knowledge management to manage the article lifecycle functionality.
  1. Access the
    Edit Tenant Setup - Help
     task.
  2. On the
    Knowledge Management
     tab, complete the
    Article Lifecycle
     section:
    Option
    Description
    Show Publication and Expiration Dates on View
    Select to display publication and expiration dates on articles.
    Days to Notify Before Expiration
    Enter how many days before an article expires to notify the author.
    Auto-Archive on Expiration Date
    Select to archive articles automatically on their expiration date.