Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2025-05-02
Steps: Acknowledge Payments

Steps: Acknowledge Payments

You can load payment acknowledgement files from electronic-payment recipients into Workday. The files acknowledge whether the bank received, processed, or rejected your payments.
  1. Access the
    Edit Bank Account
     task.
    Select the
    Receives Acknowledgement
     check box on the
    Settlement Setup
     grid. This option enables your bank account to receive payment acknowledgements.
    Security:
    Set Up: Bank Entity
     domain in the Banking and Settlement functional area.
  2. Import payment acknowledgements using 1 of these methods:
    • A connector based on the
      Import Payment Status Report
       integration template.
      You can use this integration with the ISO 20022 file format for payment acknowledgements.
    • An Enterprise Interface Builder (EIB) based on the
      Put Payment Acknowledgement Message
       web service.
      For improved performance when you process more than 1,000 payment acknowledgements in a single file, you can alternatively use the
      Import Payment Acknowledgement Message
       web service.
      Select a file type of
      Web Service Spreadsheet Template
       and 1 of these web service operations:
      • Put Payment Acknowledgement Message
      • Import Payment Acknowledgement Message
  3. Upload payment acknowledgements.
  4. View and correct discrepancies between the payment status and
    Rejected
     payment acknowledgement status for reconciled electronic payments.
Workday automatically matches payment acknowledgements with corresponding payments and sets the applicable payment status.
  • For rejected payments, you can cancel or return the payment. You can also find and fix the problem and reprocess the payment.
  • For unmatched payment acknowledgements, you can manually complete the payment.