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Administrator Guide
Last Updated: 2024-09-20
Manage Payment Acknowledgement Status Exceptions

Manage Payment Acknowledgement Status Exceptions

Security:
Process: Payment Status Mismatch
domain in the Banking and Settlement functional area.
When unreconciled electronic payments receive a
Rejected
 payment acknowledgement, Workday updates the status of the payments from
Complete
 to
Rejected
. You can use the
Find Payments
 report to identify these unreconciled rejected payments.
To view electronic payments that the bank has rejected after reconciliation, you can use the payment acknowledgement status exceptions task and take the appropriate action.
  1. Access the
    Manage Payment Acknowledgement Status Exceptions
    task.
  2. Select 1 or more reconciled payments with a payment status discrepancy.
    These include
    Complete
    or
    Received
     payments that also have a
    Rejected
     payment acknowledgement status.
  3. (Optional) Select to either:
    • Return Payments
      .
    • Unreconcile and Cancel Payments
      .
      When you unreconcile and cancel payments that are in an electronic payment reconciliation group (EPRG), Workday unreconciles all other payments in the group. The unreconciled rejected payments in the group remain on the task until you take a corrective action.
Based on the action you've selected, Workday:
  • Creates a payment return and generates accounting entries that reverse the original payment.
  • Unreconciles and cancels the payment. Workday also cancels any related accounting entries.
You settle an EFT payment and your bank accepts and successfully processes the payment file. Workday updates the payment status to
Complete
 based on the payment acknowledgement status from your bank. You reconcile the payment in the next bank reconciliation.
The payee bank rejects the payment since the payee bank account has closed. Your bank sends another payment acknowledgement with
Rejected
status. You use the
Manage Payment Acknowledgement Status Exceptions
 task to confirm the
Rejected
status and return the payment.