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Administrator Guide
Last Updated: 2023-06-23
Concept: Electronic Payment Acknowledgement

Concept: Electronic Payment Acknowledgement

When a settlement run is complete, electronic payments have a status of
Awaiting Payment Acknowledgement
. The way Workday receives payment acknowledgements depends on the payment type:
  • Workday automatically loads payment acknowledgements for credit cards through an integration with CyberSource.
  • For other types of electronic payments, use these methods to upload payment acknowledgement files from your bank:
    • Enterprise Interface Builder (EIB)
    • Import Payment Status Report
       Connector
Workday matches acknowledgements to payments based on the payment ID and stores both high-level acknowledgement files and individual payment acknowledgements. These acknowledgements enable you to confirm when transactions have cleared or correct rejected transactions.

Payment Acknowledgement Reports

Access these reports to view payment acknowledgements:
Find Payment Acknowledgements
This report displays the original payment date, acknowledgement status, and matching customer payment.
To see payment-level details for a particular acknowledgement, click
View Payment Acknowledgement
. You can:
  • Assign the acknowledgement to another worker for review.
  • Cancel the payment, if it's not escheated or returned.
  • Reprocess rejected payments.
Find Payment Acknowledgement Messages
You can view file-level payment acknowledgements. The report displays:
  • Acknowledgement count.
  • File acknowledgement count.
  • Message ID and date.
  • Originating bank ID.
You can drill down on an acknowledgement message to view the individual payment acknowledgements associated with that message.
Find Unmatched Payment Acknowledgements
You can filter the report by date, acknowledgement status, or payment ID.

Acknowledgement Status

Payment acknowledgements can have these statuses:
Received
The financial institution received your payment, but hasn't fully processed it. The corresponding payment has a status of
Payment Received
.
Accepted
The financial institution accepted the payment. The payment has a status of
Complete
. If Workday can't match the payment acknowledgement to its corresponding payment, you can assign the acknowledgement to a worker for review.
Rejected
The financial institution rejected the payment. The payment has a status of
Rejected
. You can cancel or return the payment, or reprocess the payment once you correct the problem.
You can use the
Manage Payment Acknowledgement Status Exceptions
task to view and correct payment status discrepancies for reconciled electronic payments that were later rejected by the bank. See Manage Payment Acknowledgement Status Exceptions.

Mass Payment Update

You can use the
Mass Payment Update
 task to complete, cancel, or reprocess payments in bulk. Example: Find payments that have unmatched acknowledgements, and complete or cancel the payments based on the acknowledgement status.