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Administrator Guide
Last Updated: 2026-03-13
Create Installment or Transaction Billing Schedules for Customer Contracts

Create Installment or Transaction Billing Schedules for Customer Contracts

  • Create and approve a customer contract.
  • Configure the
    Billing Schedule Event
     business process and security policy in the Customer Contracts and Project Billing functional areas.
  • Security:
    Process: Billing Schedule - Core
     domain in the Customer Contracts and Project Billing functional areas.
You can create an installment or transaction billing schedule to specify billing and invoice information for customer contracts. Workday uses the billing schedule to determine how to bill customers for costs on your customer contract lines. You can group:
  • Customer contract lines that span multiple contracts in the same billing schedule.
  • Projects for the same company and customer in the same billing schedule.
When you generate installments, Workday associates 1 contract line with each installment line.
  1. Access the
    Create Billing Schedule for Customer Contract
     task.
  2. As you complete the task, consider:
    Option Description
    Billing Type
    Select:
    • Installment
       for fixed amount contract line types.
    • Transaction
       for usage-based or project time and expense contract line types.
    Milestone
    Select milestones for the entire billing schedule. Milestones must be complete for the billing process to occur on an installment.
    Displays:
    • All tasks from all phase levels for the billable project.
    • When you select
      Installment
       from the
      Billing Type
       prompt.
    Statutory Invoice Type
    Select a statutory invoice type that you configured for customer invoices on the
    Maintain Invoice Types by Country
     report. Workday filters the options that display in this prompt by the company that you select on the billing schedule.
    Workday uses the statutory invoice type to:
    • Determine the bill from location.
    • Populate the statutory invoice type from the billing schedule onto the customer invoice. When you create a customer invoice, you can change the statutory invoice type to be different from the statutory invoice type on the billing schedule.
    Workday doesn't support statutory invoice types on award contracts, intercompany contracts, or student contracts.
    Delivery Type
    A read-only field that displays the document delivery method specified on the customer profile.
    Delivery Type Override
    Select a document delivery option for a given billing installment or transaction. This value overrides the default document delivery type values defined on the customer profile.
    Billing Method
    When you select
    Defined Installment
    , you can specify amounts for the first and last installments. Workday divides the remainder among the other installments.
    Number of Installments
    When you specify the number of installments, Workday determines the installment dates based on the billing method.
    Invoice Date Options
    Using the installment date information, Workday rolls back 1 month, then applies the option that you select for the invoice date.
    Example: When you select a
    Billing Frequency
     of
    Monthly
    , a
    From Date
     of 2020-07-01, and an invoice date of the 15th, the first installment date is 2020-06-15.
    Automatically Regenerate Installments
    Select to generate new installments when you modify the contract line amount on the customer contract.
    Displays when you select
    Spread Even
     from the
    Billing Method
     prompt.
    Automatically Submit Schedule via Contract Amendment
    Select to submit new installments for approval. Workday doesn't update installments when you have contract amendments on a business process.
    Displays when you select the
    Automatically Regenerate Installments
     check box.
  3. As you complete or edit the draft billing schedule, consider:
    Option Description
    Define Installment Amounts
    Click to enter
    Regular
    ,
    First
    , and
    Last
     installment amounts for each customer contract line.
    Displays when you select
    Installment
     from the
    Billing Type
     prompt.
    Manage Milestones
    Click to define milestone information.
    Workday displays:
    • All tasks from all phase levels for the billable project in the
      Milestone for Transaction Billing Schedule
       prompt.
    • Only top-level phases for the billable project in the
      Limit Milestone to Phase(s)
       prompt.
    Displays when you select
    Transaction
     from the
    Billing Type
     prompt.
  4. (Optional) As you complete the
    Installments
     tab, consider:
    Option Description
    Status
    When you create credit adjustments or credit and rebill customer invoices, Workday changes the
    Completed
     installment status to
    Credited
    .
    When you:
    • Cancel the billing schedule, Workday only deletes installments in
      Available
       status.
    • Change the billing schedule, you can't edit installments in
      Credited
       status.
    Invoice
    Workday appends IDs to credit adjustment and credit and rebill customer invoices using the custom ID generators that you configure on these tasks:
    • Edit Company ID Definitions
    • Edit Tenant Setup - Financials
    Example: You can configure these custom IDs to display on credit adjustment and credit and rebill customer invoices:
    • 9874CR - Credit
    • 9875RB - Rebill
Workday routes the billing schedule to the
Billing Schedule Event
 business process for review and approval. Approvers can take the following actions on it:
  • Approve
    : Approves the billing schedule and routes it to the next step in the business process.
  • Deny
    : Denies the billing schedule. The billing schedule doesn't proceed any further in the business process.
  • Send Back
    : Sends the billing schedule back to the initiator for revisions.
When you create a credit adjustment or credit adjust and rebill a customer invoice, Workday displays the credit adjustment and rebilled invoice in the
Customer Invoices
 tab on the customer contract billing schedule. You can view the credit adjustment and rebilled invoice in the
Customer Invoices
 tab regardless of whether you enable the
Create and Submit Installment for Credit and Rebill
 check box on the
Edit Tenant Setup - Financials
 task. When you view the credit adjustment or rebilled invoice, Workday links to the associated billing schedule in the
Billing Schedule
 field.
Create invoices for billing installments.