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Administrator Guide
Last Updated: 2024-01-26
Steps: Credit and Rebill Customer Invoices

Steps: Credit and Rebill Customer Invoices

  • Configure the
    Customer Invoice Event
     business process and security policy in the Customer Accounts functional area.
When you bill a customer invoice amount incorrectly and you want to correct and reissue an invoice, you can use the
Create Credit and Rebill
 task to credit the original invoice and create a new rebill invoice. On the rebill step, Workday copies over the original values from the invoice so you can make changes.
To correct direct intercompany invoices, either create an invoice adjustment or a new invoice.
  1. Unique invoice IDs enable you to comply with global accounting requirements. When you enable unique invoice IDs for credits, debits, and rebills in the tenant setup, Workday creates and processes an adjustment with a unique invoice ID.
  2. Select
    Customer Invoice
    Create Credit and Rebill
    from the related actions menu of a customer invoice.
    The task is only available for invoices with an unpaid payment status. The task isn't available if Workday created the invoices from billing installments or billable transactions.
    As you complete the task, consider:
    Option Description
    Invoice Lines To Copy
    When you select to copy all the invoice lines, you can delete any unneeded invoice lines when you create the rebill.
    Bill-To Customer
    To prevent users from changing the
    Bill-To Customer
    , create a custom validation.
    For all other fields, the considerations remain the same as when you create customer invoices.
Workday creates and applies a credit adjustment to the original invoice and creates a rebill invoice. The new rebill invoice goes through the same business process approval as new invoices.
If you enabled unique invoice IDs, Workday creates and processes the adjustment with a unique invoice ID to comply with global accounting requirements.
If not, Workday uses this naming convention so that you can easily track credited and rebilled invoices:
  • The credit adjustment appends
    CR
     to the original invoice number. If there are multiple credit adjustments, Workday numbers them sequentially. Example: 9531CR, 9531CR2, 9531CR3.
  • The rebill invoice appends
    RB
     to the original invoice number. Example: 9531RB. Multiple rebill invoices follow the same naming convention as multiple credit adjustments.