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Administrator Guide
Last Updated: 2024-01-26
Steps: Set Up Cybersource Credit Card Payment Processing

Steps: Set Up Cybersource Credit Card Payment Processing

To process credit card payments in Workday through Cybersource, you must contract with Cybersource to be your payment partner.
Through a packaged integration with Cybersource, Workday enables you to authorize and bill credit cards for customer invoice payments. The Cybersource PCI-certified data centers securely store the credit card data of the customers. Data flows between Workday and Cybersource through integrations. Workday triggers the integrations when you:
  • Add or update the credit card information of your customers.
  • Record and settle customer payments.
You can use Cybersource to process payments in more than 190 countries and in multiple currencies.
  1. Build 2 Cybersource integrations for:
    • Creating and maintaining customer profiles in Cybersource.
    • Transferring data for credit card payments to Cybersource.
  2. Associate the bank account that you use to process credit card transactions with the Cybersource payment integration. Enable this bank account to receive payment acknowledgment messages so that you can verify payment status.
  3. Create a merchant account for credit card processing with Cybersource. Then associate it with the bank account that receives payment deposits. The merchant account has a production mode setting that you select when you’re ready to go into production.
    • Create multiple profiles in Cybersource with the
      Upload Customer Credit Card Profiles
       task.
    • You can also click
      Add Credit Card Information
       in an individual customer record to create a single profile. Workday then sends the customer data to Cybersource and provides a link for you to complete the profile with the credit card number. However, once you use a credit card for a payment, you can’t delete or inactivate that credit card.
    • Workday maintains the customer information and synchronizes with Cybersource whenever you add or update customers who pay by credit card.