Setup Considerations: Career Hub

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You can use this topic to help make decisions when planning your configuration and use of Career Hub. It explains:

Why to set it up.

How it fits into the rest of Workday.

Downstream impacts and cross-product interactions.

Security requirements and business process configurations.

Questions and limitations to consider before implementation.

Refer to detailed task instructions for full configuration details.

See Career Hub Availability and Deployment in the Workday Community for important deployment considerations.

What It Is

Career Hub is a career development platform that enables employees to discover career opportunities, plan career steps, and explore relevant skills and jobs within your organization.

We support Career Hub in:

Chinese (Simplified)

Chinese (Traditional)

Danish

Dutch

English

Finnish

French (Canada)

French (France/Continental)

German

Italian

Japanese

Korean

Norwegian

Portuguese (Brazil)

Spanish

Swedish

Business Benefits

Enables organizations to efficiently upskill internal talent.

Improves talent mobility by providing personalized career development opportunities.

Increases employee engagement and retention by encouraging self-directed career and skill development within your organization.

Use Cases

With Career Hub, your employees can:

Define their current skills, career focus, skills development interests, and job interests.

Use the

Suggestions for You

section to build a career plan by:

Viewing job suggestions based on the skills on their profile.

Creating connections and meeting mentors.

Participating in flex teams and learning in the areas they’re interested in developing.

Expressing interest in project opportunities that match the skills on their profile.

Use the

Plan

section to initiate outreach to saved connections and mentors, save and manage goals and jobs, and take other specific actions that progress their career development.

Use the

Explore

section to discover:

Career paths based on skills, skill interests, and internal historical job transitions.

Suggested skills to help them develop in their current role.

Suggested skills related to their job interests.

Skills mentioned frequently in internal job posts.

Access flex team, job, and learning suggestions within Career Hub, when you configure Opportunity Marketplace.

Use Generative AI (GenAI) to add development items based on their career interests, helping them create actionable plans for skill development and career growth.

Questions to Consider

Questions	Considerations
Which products can you configure while setting up Career Hub?	Workday recommends configuring these products as a part of your setup to access the full suite of career development experiences available in Career Hub: Anytime Feedback Career Connections Development Items Flex Teams Mentorships Opportunity Graph Opportunity Marketplace Learning Recruiting People Experience
Do you want to limit Career Hub access to certain types of employees?	You can set up security to define the employee group that can access Career Hub. Typically, full-time employees with self-service access are best suited for Career Hub use. Managers can’t access their employees’ Career Hub information, but they have complete self-service access as Career Hub users to further their own career development.
Do you want to enable Generative AI (GenAI) functionality for employees in Career Hub?	GenAI functionality is available to help employees create development items in Career Hub. You can set up the following optional tenant configurations: Location and hierarchy exclusions, for example, if local regulations impact your organization’s use of GenAI. Custom help text to display when GenAI is available to create development items.

Recommendations

Ensure that your employees update their worker profile and skills data. Encourage workers to add 10-20 skills and 5-10 skill interests on their worker profile so that Career Hub generates more accurate connection, flex team, job, learning, and mentor suggestions.

To enhance Career Hub’s ML inference and skill suggestions, update these sections and make them available to support machine learning analysis:

Anytime Feedback

Job History

Learning Activity

Position History

Project History

Ensure job profiles are public and descriptive to make it easier for Career Hub users to express interest in the jobs associated with these job profiles. Adding 5-10 skills to job profiles can improve job suggestions during Career Hub profile setup. Skills that are explicitly added to job profiles are given higher priority in matching performed by machine learning, as opposed to implicit skills.

Ensure that mentors make themselves available and update their mentor skills to give employees access to a wider pool of available mentors in Career Hub.

Enter

Skills Needed

information when creating a flex team so that employees looking for development opportunities are more likely to see relevant suggestions in Career Hub.

Set up Home page cards using People Experience to enable Career Hub to provide timely career-related suggestions and follow-ups to users.

For customers who use Career Hub and are Recruiting customers:

Consider adding

Jobs Hub

tasks to the Career Hub

Quick Links

section.

The

Browse Jobs

report is available in global search. However, consider having users discover jobs directly in Career Hub.

Jobs Hub

is searchable. Consider removing the

Careers

worklet and not adding

Jobs Hub

to the Workday home page menu.

Requirements

You might need to take additional steps to enable this feature depending on your organization's subscription service agreement. For more information, see this Community article.

Limitations

You must be a Career Hub customer and meet certain requirements to use this feature. Contact your Customer Success Manager for information on Career Hub.

Career Hub doesn’t support contingent workers.

Match analyses and candidate recommendations only update every 24 hours, Monday through Friday, so when:

You expand access to flex teams to new workers, Workday can't immediately suggest them as flex team candidates.

Workers update their skills, their career development opportunities update immediately, but flex team hosts won't immediately see updated match analyses and candidate recommendations.

You create or update a job or flex team, workers' career development opportunities don't update immediately.

A worker is terminated, Workday won't immediately remove that worker from candidate recommendations.

Tenant Setup

On the

Edit Tenant Setup – HCM

task,

Talent

section, you can:

Enable flex team and job options.

Enable suggested learning courses for workers.

Enable flex teams express interest notes to allow workers to create a customized message when expressing interest in a flex team.

Security

Consider the domains you want to enable as a part of your Career Hub setup.

See Reference: Career Hub Security.

Business Processes

Business Process	Considerations
Manage Interests	Enables employees to set up the job profiles and skill interests they’re interested in during the What roles are you interested in exploring profile setup. Workday recommends that you set up an initiation step and remove any approval steps so that your workers can view and select skill interests and job profiles, and have the ability to complete their Career Hub profile setup.
Manage Internal Career Apply	Gives employees the ability to apply for jobs. The Save to Plan action is available on job cards, enabling employees to begin and complete the job application process in the context of Career Hub.
Manage Goals	Enables employees to manage their individual goals. Employees have the ability to add and manage existing goals in their Career Hub Plan .
Manage Mentorship	Gives employees the ability to request mentorships from their saved mentors in the Plan section.

For additional business process considerations, see Setup Considerations: Talent Marketplace.

Reporting

Reports	Considerations
Career Hub and Opportunity Marketplace Activity Metrics	Provides insights into an organization's Career Hub and Opportunity Marketplace user activity through a Workday delivered data source.
Saved Career Paths for My Organizations	Allows administrators to report on career paths saved by workers. The report includes multiple optional prompts and report fields.

Integrations

No impact.

Connections and Touchpoints

Features	Considerations
Anytime Feedback	You can enable feedback and endorsements for Career Hub users through the Quick Links section. Feedback is also available through flex team endorsements for employees.
Development Items	You can enable access to career planning and professional development-related action items for Career Hub users in the Plan section.
Goals	Employees with access to the Self-Service: Employee Goals domain can add existing individual goals to their Career Hub Plan . Goals with configured statuses that map to the metadata values of Not Started or In Progress are available for inclusion in Plan , and appear in the To Do tab when added. Goals that map to configured statuses of Completed or Not Applicable aren't available to add to Plan , nor are Archived goals.
Learning	Employees with access to the Learning Access domain can find and add learning content to their Career Hub Plan from Learning Home or My Learning . Content added to the Plan section appears as a To Do item. The View Course action allows users to mange their progress. Learning items in Plan remain in sync with those in the Learning Items in Your Career Hub Plan slider in My Learning . Employees can search for Learning content in the Suggestions for You and Explore sections of Career Hub.
Manager Insights Hub	The Suggested Opportunities section of Manager Insights Hub suggests flex teams, mentors, connections, and learning opportunities for your direct reports. When you share an opportunity with a direct report through Manager Insights Hub, it displays in their Career Hub with a Manager Suggested label.
Mentorships	You can use Career Hub to suggest mentors who can help employees develop their skills. Career Hub only suggests workers who opt in to mentoring. Employees can configure their mentorship preferences using the My Mentorship Preferences task.
Opportunity Graph	Opportunity Graph sources the historical data that reveal common career transitions in the Career Hub Explore section's job profile cards. Suggested career moves based on the most frequent job profile transitions from a worker's current role enables employees to explore potential career paths within your organization. The Featured Next Move and Explore Other Moves cards take users to the Job Profile Details page, where they can review suggestions for pursuing the job of interest through people connections, skills, job openings, learning content and flex teams.
People Experience	You can configure Home page cards to enable timely Career Hub reminders.
Recruiting	Employees with access to the Internal Careers and Opportunity Marketplace domains can find job suggestions in the Explore section. Job suggestions are based on the skills on a worker's profile. Employees have the ability to save jobs to their Career Hub Plan where they can begin the application process, or save the task for later. Jobs saved to Plan display the job description, posting date, primary location and job type. The job remains in the To Do tab until the application is submitted. The Remove related action is available if the employee is no longer interested in the job. Submitting the application moves the job to the Completed tab. A related action to view the job posting is available, and the Applied On date is viewable. The job card displays the the Browse Jobs action if the job becomes inactive, enabling users to continue their job search. Note that when browsing all opportunities, the Primary Location facet filter uses the primary location of the job posting.

Workday offers a Touchpoints Kit with resources to help you understand configuration relationships in your tenant. Learn more about the Workday Touchpoints Kit on Workday Community.