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Peakon
Last Updated: 2026-04-17
Set Open-Ended Question Frequency

Set Open-Ended Question Frequency

Security:
  • Administrator
     access.
  • Manage questions
     access control permission.
You can configure the frequency of open-ended questions at the schedule level rather than within individual question management. Centralizing this configuration allows you to manage all question frequency rules from a single page.
    For
    Flexible listening question model
    :
  1. Go to
    Administration
    Schedules
    .
  2. Select the survey schedule you want to update.
  3. Access the schedule frequency page.
  4. Locate the
    Open-ended questions
     section.
  5. Select the desired frequency option.
  6. Save changes.

    For
    Classic question model
    :
  1. Go to
    Administration
    Question Library
    .
  2. Select
    Open-ended questions
    .
  3. Click
    Edit
     on the question that you need to configure. Example:
    What’s on your mind right now that you’d like to tell us?
  4. Select a frequency in the
    Frequency
     field. Example:
    Quarterly
    .
  5. Click
    Update
    .
If you make changes to questions during a live round, the changes will reflect immediately for employees who didn't yet answer the survey.
If you select
Always
, the question will display for all eligible employees in the next (or current) survey and subsequent surveys, until you deactivate the question or change its frequency.
If you select
Only once
, the question repeats in every survey round until the employee submits a single response. Employees that have already had this question in a previous survey won’t receive it if you set it to
Only once
 now, because the question has already met this condition for that employee.
For automatically recurring surveys, the timing of when the question displays can differ from 1 employee to another, depending on when the employee last answered the question.