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Peakon
Last Updated: 2024-12-27
Concept: Tenant Mapping

Concept: Tenant Mapping

Workday HCM + Peakon customers can set up tenant mapping to display Peakon data and notifications in multiple ways within Workday. This topic covers the impact of each feature and highlights the delivered Peakon-related functionalities in Workday.

Background

Tenant mapping connects Workday to Peakon and enables all Peakon-related features in Workday. These features depend on tenant mapping to work:
  • Employee sentiment data in Prism.
  • Belonging metrics in VIBE Index.
  • Peakon cards in the Manager Insights Hub.
  • PEX Card (Manager and Survey Notifications).
  • Peakon Worklet.
Submit a Support case to Customer Care to request tenant mapping. Be sure to include the tenant name in your request.

Considerations

Tenant mapping supports only 1 Workday tenant at a time. You should carefully consider the approach if using these features in Workday production and want to test them in a non-production environment.
Temporary updates to tenant mapping for testing in a non-production environment are possible but could impact feature availability in production.
Tenant mapping updates are not required when testing features in a Workday Sandbox tenant, except for the PEX card. To test the PEX card in a Sandbox tenant, the
Webservice host
 must be updated.
For all features except the PEX card, only the tenant name needs to be configured in Peakon Backoffice. For the PEX card used for survey notifications, the
Webservice host
 must also be configured.
Update the tenant mapping only when no survey rounds are active, as it affects the PEX card display and data export to Pism.

Impact per Feature

This table outlines the impact of each feature when you update the tenant mapping from Workday production to a non-production tenant.
Feature
Impact
Employee sentiment data in Prism
  • Previously exported data stays available in Workday production.
  • No new data is exported to the tenant when you discontinue tenant mapping to Workday production.
  • Survey data won't export to the non-production tenant if a new survey launches while tenant mapping is inactive.
  • Restoring tenant mapping to Workday production resumes data sync according to the configured schedule. Survey data collected while disconnected can be synced to Workday production after restoring the mapping.
Belonging metrics in VIBE Index
  • Workday production will continue to display belonging sentiment data.
  • The VIBE Index data updates automatically on the first Monday of each month. If tenant mapping to Workday production remains disabled on that day, the data will not update and will display the existing sentiment data.
  • Belonging sentiment data can appear and update in Workday non-production tenants, depending on the Employee Sentiment topic configuration.
  • Restoring tenant mapping to Workday production re-enables updates on the first Monday of the month. To update sooner, customers can remove the Employee Sentiment topic from People Analytics and reconfigure it.
Peakon cards in the Manager Insights Hub
  • The Peakon card will remain visible in Workday production, but its data will no longer display. Peakon data will automatically populate again when tenant mapping is restored.
PEX card for Managers
  • The card will display according to your defined schedule.
  • Without tenant mapping to Workday production, users will see an
    "unknown Workday tenant"
     error message when selecting the card.
  • Restoring tenant mapping to Workday production will re-enable the redirect to Peakon.
PEX card for survey notifications
  • Already populated PEX cards will continue to display in Workday production, even after employees complete their survey.
  • If the tenant mapping changes during an open survey round, the round and response status will transfer to the non-production tenant. Depending on the configuration, the PEX card may populate in the non-production tenant when survey reminders are sent.
  • If a new survey launches while tenant mapping to Workday production is disabled, the card will not populate in Workday production for employees who no longer have it on their home page. Instead, it may display in the non-production tenant, depending on the configuration. Employees with the PEX card still on their home page in Workday production can use it to access their new survey.
  • Restoring tenant mapping to Workday production will send survey rounds and response status back to the production tenant, enabling PEX cards to populate for new survey rounds. For open survey rounds, the PEX card may populate in Workday production when survey reminders are sent or be removed once employees complete their survey.
Peakon Worklet
  • The worklet will remain visible.
  • Without tenant mapping to Workday production, users will see an
    "unknown Workday tenant"
     error when selecting the card.
  • Restoring tenant mapping to Workday production will re-enable the redirect to Peakon.