Concept: Usage Metrics

Background

The

Usage Metrics

report within

Analysis

provides data on manager:

Logins

Actions plans

Comment interactions

The report helps you recognize good leadership behavior, and identify anyone needing additional guidance to support their teams.

For the login and action plan reports, the activity next to each manager is their own, rather than the activity on the segments they manage. If the manager moves around the organization, their activity moves with them.

For the comment interaction report, the activity next to each manager is from their segment, which can include activity from other managers. Example: The All reports
segment of the CEO displays interactions from other managers in teams that are in the CEO's hierarchy.

User Interface

The report displays managers who:

Have access to a segment or a company dashboard.

Are above the data visibility threshold. It's also possible to filter by all managers.

Are employees of the segment context that you're viewing. Example: If you set your context to France (Office Location)
, the report displays managers whose Office Location on their own employee record value is France
.

Click the heading of the card to see more information for each activity type. You can filter the report by a specific attribute, timeframe, and dashboard visibility.

Activity Types

The information that the report displays always relates to the selected timeframe. The end point for the timeframe options is today. Example: If you select last month, it displays metrics counting back 1 month from today, regardless of any survey activity during that time.

Activity Type	Description
Logins	Percentage of managers who have logged in at least once. Segments that contain managers with the most and fewest logins. Number of active days. Date of last activity.
Action Plans	Provides the ability to switch between planned and completed actions, and displays: Percentage of managers with planned or completed actions. Segments that contain managers with the most and fewest planned or completed actions. Number of planned and completed actions. Date of last planned or completed action. It's also possible to export the content of action plans from this report. See Export Action Plans. If a manager deletes an action they’ve created, it still contributes to their activity in the usage metrics report. The report doesn't display actions created by other users on the segment of the manager. Example: If you create an action on the segment of a manager, the action displays next to your name in the report.
Comment Interactions	Provides the ability to switch between all comment interactions, initiated conversations and comment acknowledgments. The report displays: Percentage of comments with interactions. Segments with the most and fewest comment interactions. Total interactions per manager’s segment. The NPS distribution from comments that have interactions, per manager’s segment. The number of available comments in this report are from surveys that ran during the selected timeframe. The report enables you to switch between percentage and number format, and between manager direct reports and all reports segments. A back-and-forth conversation on a single comment counts as 1 reply. If other managers join the conversation, the report displays 1 reply for each manager. Internal notes don't count as interactions in this report. The export functionality includes an additional tab with information from the legacy export functionality, with comment interactions per individual manager.

Export

You can export each activity type into Microsoft Excel by opening the card of the activity, then clicking

Export

.

If you export the

Action Plans

report, the second tab of the file additionally contains the actions each manager has created. See Export Action Plans for more information.

Access

You can configure access to

Usage Metrics

within the

Administrate

section of each group in

Access Control

.