FAQ: Why Can't A Manager View Their Team's Comments?

The manager doesn’t have access to comments because the permission isn’t active in their access control group.

The manager doesn't have access to the question set that contains the driver that the employee commented on.

The manager doesn’t have access to real-time comments, if they can’t access comments from the live survey round.

The manager doesn't meet the visibility threshold for comments, set by their organization.

The manager didn’t manage the employee on the start date of the survey round started during which the employee submitted the comment.

The comments are part of a segment that conflicts with another segment that the manager also can access, and the number of unique employees between the 2 segments is below the threshold your company selected. Example: The manager's Direct Reports (

My Team

, when viewed from the manager’s perspective) segment is too similar to their wider team's segment, as per the

Unique employees across 2 segments

setting, so they can't access data from their Direct Reports segment. The manager can still access those comments in their All Reports segment, but the dashboard doesn’t differentiate between which comments come from their direct reports and which come from their wider team.