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Peakon
Last Updated: 2026-10-16
Setup Considerations: Talent Sentiment Agent

Setup Considerations: Talent Sentiment Agent

You can use this topic to help make decisions when planning your configuration and use of the Talent Sentiment Agent. It explains:
  • What the agent is and the business benefits of using it.
  • Security requirements and configuration options.
  • Data flow and visibility considerations.
  • Current limitations.

What It Is

The Talent Sentiment Agent is a conversational AI agent that uses a large language model (LLM) to provide people leaders with insights based on employee feedback. It analyzes score and comment data to generate context-aware insights, presented as either critical or positive.

Business Benefits

  • Helps leaders make business decisions based on employee feedback data.
  • Combines multiple data sources, including scores and comments, into unified insights.
  • Enables managers to ask questions about their survey data in natural language to understand the reasons behind specific team sentiments.
  • Ranks insights by urgency and impact to help managers focus on what needs attention first.

Use Cases

  • A manager uses the agent to quickly identify why engagement scores dropped in a specific round by querying the associated comments.
  • A leadership team uses generated insights to identify successful trends in one department that can be replicated across the organization.
  • An HR Business Partner uses free-text questions to explore underlying sentiment in complex segments.

Questions to Consider

Questions
Considerations
Who should have access to the agent?
You can give access to the entire company or only to specific access control groups. For each group, you can separately give access to receive automated round insights and to chat with the agent.
What data should the agent analyze?
The agent respects existing dashboard access rights. For the best results, give managers access to comments, topics, scores, and segments.
What languages does the agent support?
If AI Comment Translations are enabled, the agent translates insights into each user's dashboard language. Otherwise, the agent generates insights in English.

Recommendations

  • Give managers access to all relevant data, such as scores, comments, and segments. If managers don't have permission to view this data, the agent can't answer some of their questions.
  • For details about the model and Responsible AI protocols, see the AI Fact Sheets on Workday Community.

Requirements

  • Register the agent in the Workday Agent System of Record (ASOR). For more information, see Register and Configure Workday-Built Agents.
  • Workday AI agents require the use of Workday Flex Credits. For more information, see this Community article.
  • You must enable third-party data processing at the company level before you set up access control groups.

Limitations

Workday Peakon Employee Voice only generates insights for the Company context,
My Team (All reports)
, and
My Team (Direct Reports)
 contexts. The
Overview
 page is available in all contexts, but insights display only in these contexts.

Tenant Setup

You enable the agent for your whole organization with a single check box in
Administration
Account
Data control
Third-party data processing
. This check box enables the agent and all of its skills together. When you enable the agent, your organization also gets the new
Overview
 page, which is available in all contexts. You can't enable individual skills at the company level. Instead, you control access to each skill through access control groups. Other agent settings, such as regenerating insights, are in
Administration
Sentiment agent
.

Security

You need Administrator access in Workday Peakon Employee Voice to enable the agent, set up access control, and regenerate insights.
Access control groups determine which users can use the agent. In the
Sentiment Agent
 section of each group's settings, you can select these check boxes:
  • Receive automated round insights
    : Users automatically get new insights for the
    All reports
     and
    Direct reports
     contexts when a survey round closes.
  • Chat with Talent Sentiment Agent
    : Users can chat with the agent to ask questions about dashboard data and find deeper team trends.
For the Administrators group, these check boxes are selected by default and you can't clear them. For Managers and all other groups, they're cleared by default. To select these check boxes, the group must also have
Access statistics
 enabled.
Users see the
Explore
 button only when they have access to
Receive automated round insights
 and
Chat with Talent Sentiment Agent
.

Connections and Touchpoints

You register the agent in the Workday Agent System of Record (ASOR). The agent's settings display in ASOR, but you enable the agent and manage access to it in Workday Peakon Employee Voice.