Example: Set Up a HiredScore Welcome Message Template

This example illustrates:

How to configure the template for the Welcome message that is triggered by the Hiring Manager Talent Advisor Collaborator (also known as HMTAC or the HM-TA Collaborator) in Microsoft Teams.

The impact of this configuration in MS Teams.

Your organization uses the HMTAC functionality to facilitate team communication about specific requisitions. It triggers the sending of (sometimes automated) messages in MS Teams at various stages throughout the process.

You want to customize the Welcome message template, which is a direct message that the hiring manager automatically receives after a shared channel is created for a specific requisition. You want the message to :

Welcome the hiring manager to the shared channel.

Tag the hiring manager and the recruiter that handles the requisition.

Briefly explain the HMTAC experience.

Describe the expectations for their role in the hiring process.

List relevant tools and resources (including the Hiring Manager Dashboard and Help Center) to support effective collaboration.

After configuration is complete, the message should display as follows in MS Teams:

Your implementer must complete the steps to configure and authenticate the HiredScore and MS Teams integrations in Workday.

Changes submitted on this tab impact your account's configuration in HiredScore and existing configurations (including custom rules or filters) are overridden. Changes can take up to 30 minutes to display in the HiredScore UI. In some cases, this may take longer.

Access the

HiredScore Tenant Setup

task in Workday.

On the

HM <> TA Collaborator

tab, select the

Welcome Message Template

sub-tab

Click

Edit

Select the

Enable in HM-TA Collaborator

check box to ensure that any changes you make on this task are effective in MS Teams after submitting them in Workday.

Enter and select these values:

Field	Value
Message Title	Welcome!
Mentioning	Manager Recruiter

Customize the template’s

Message Body

Copy the default text in the

Message Body

field.

This field is automatically populated with a default message in JSON format.

Access the Microsoft Adaptive Cards Designer at https://adaptivecards.io/designer/.

In the Adaptive Cards Designer, replace any existing content in the

Card Payload Editor

with the JSON text that you copied in step a.

The card preview updates in real time to display how the message card is currently configured.

In the

Card Payload Editor

, customize the message and text according to your preferences. You can add any of the available parameters (placeholders for dynamic links or content) listed in the

Available Params

section on the template editing page of

HiredScore Tenant Setup

task by copying and pasting the exact parameter as it appears.

The parameter listed in the default body for the Help Center is a standard link that directs the hiring manager to the HMTAC

Help Center

tab in the Shared Channel in MS Teams. This refers to the [Help Center](${link_to_help_center}) dynamic parameter. In the HMTAC Help Center, you can add multiple custom links that direct users to articles or other external websites you create. Workday recommends that you retain this link so that hiring managers can easily access all resources.

If you want to direct the hiring manager to a specific link, you can add or replace the standard link with a custom link, which you can set up from the

Custom Links

section on the

HiredScore Tenant Setup

task. Example: A

${shared_channel_welcome_1}

parameter that links to a Help Center article about the hiring manager’s responsibilities (see step g).

The resulting JSON text in the

Card Payload Editor

is:


{
  "type": "AdaptiveCard",
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.5",
  "body": [
    {
      "type": "TextBlock",
      "wrap": true,
      "text": "Your role in our hiring journey is crucial, and we're excited to collaborate with you. For a quick guide on your responsibilities and the hiring process, check out the [Help Center](${link_to_help_center})."
    },
    {
      "type": "TextBlock",
      "wrap": true,
      "text": "Here's what our shared channel offers: communicate with the hiring team and receive requisition-related notifications through **Posts**, evaluate and manage candidates with ease in the **Hiring Manager Dashboard**, master the hiring process with a toolkit of helpful resources in the **Help Center**, and customize your experience for a smoother hiring journey in **Settings**."
    }
  ]
}

The

version

JSON key is for internal reference purposes only and doesn’t impact JSON behaviour.

Click

Copy Card Payload

and return to the

HiredScore Tenant Setup

task in Workday.

Paste the copied JSON text into the

Message Body

field to replace the existing content.

If you want to direct the hiring manager to a custom link, first set up the link as a dynamic parameter. For the

${shared_channel_welcome_1}

parameter in the

Custom Links

section, enter the URL of a specific article or website in the corresponding Links field. This can be any link to support resources that your organization hosts.

Verify that the JSON syntax is correct to avoid JSON errors.

Click

Done

(Optional) You can add translations for supported languages by selecting

Add Translation

in the

Translations

section.

Select the language you want to add and provide the translated text for both the

Message Title

and

Message Body

fields.

Verify that any dynamic parameters in the original message are maintained in all translations.

After you add translations, verify that the message renders correctly in the Adaptive Cards Designer and that all parameters and links are correct.

When the HMTAC feature creates a dedicated MS Teams channel for a requisition, the hiring manager automatically receives this message:

Any users selected in the

Mentioning

field receive an MS Teams notification.