Reference: Financial Management Tenant Configuration Guidelines
Component | Issues and Causes | Configuration Guidelines |
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Allocations | Issue : Slow performance or failure when processing allocations.
Cause : You’ve assigned a large number of worktags to the target and offset of allocations. | Removing unnecessary worktags from the process, especially if you’re mapping worktags from source, will help speed up allocation calculations and can significantly reduce journal line output.
Security: Set Up: Allocations domain in the Financial Accounting functional area.
See also, Improving Expense Allocation Processing Time. |
Issue : Unable to select any ledger period for a new fiscal year on the Allocation Work Area report.
Cause : You haven't opened the new fiscal year and the ledger periods in the new fiscal year.The new fiscal year has a Created status and not an Open status. | Open the fiscal year and the ledger periods. Security: Process: Period End in the Common Financial Management functional area.
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Assets | Issue : For assets that you don’t want to track at first review, Workday doesn’t:
Cause : You’ve not enabled Always Go to Review Trackable Lines for Trackable Spend Category on the Edit Tenant Setup- Financials task. |
When you enable the Always Go to Review Trackable Lines for Trackable Spend Category option, Workday always prompt you to review and edit trackable lines on a receipt or supplier invoice before registering assets.See Traceerbare regels voor activa beoordelen. |
Issue : For assets that you don’t want to track at first review, Workday always prompts to review trackable lines for partial invoices or receipts created from the same line.
Cause : You’ve enabled Always Go to Review Trackable Lines for Trackable Spend Category on the Edit Tenant Setup- Financials task. |
When you don’t select the option, and also determine that you don’t want to track an asset during the first review of a trackable line, Workday saves you time by not reviewing trackable lines for all subsequent invoices or receipts created from the same line.To assign a default accounting treatment to assets, Workday uses:
See Traceerbare regels voor activa beoordelen. | |
Issue : You are unable to create multiple assets from a single purchase order service line.
Cause : You’ve not enabled Create Multiple Assets from Purchase Order Service Line on the Edit Tenant Setup- Financials task. |
When you select this option, Workday will initiate an asset registration event for every partial receipt or supplier invoice you create from a single purchase order service line with a trackable spend category. Workday creates assets for receipts or supplier invoices on the same service line, but not for both. | |
Issue : You are unable to create a single asset from a single purchase order service line.
Cause : You’ve enabled Create Multiple Assets from Purchase Order Service Line on the Edit Tenant Setup- Financials task. |
When you disable this option, Workday creates only 1 asset for the first receipt or supplier invoice you create from a purchase order service line with a trackable spend category. | |
Issue : You can’t manually enter asset information during asset registration.
Cause : You’ve configured a business process that automatically assigns asset information during asset registration. | No action needed as asset has been registered. | |
Issue : Assets that are created from supplier invoices or receipts are still being displayed when you cancel the supplier invoices or receipts.
Cause : Workday doesn't remove the asset when you cancel the supplier invoice or receipt. | You must remove the assets manually. See Activa afstoten. | |
Average Daily Balances | Issue : Average Daily Balance processing is slow to complete.
Cause : You're using average daily balance (ADB) 2.0. | Adopt Average Daily Balance (ADB) version 3.0. For detailed information on how to opt-in to ADB 3.0, see the What’s New Post on Community:
For detailed information on how to opt-in to ADB 3.0, see the What’s New Post on Community: Performance Enhancements for Average Daily Balance. |
Custom Reporting | Issue : You’re noticing poor performance when creating custom reports using the Last Updated Moment report field with these filters:
Cause : You're using 1 of these report data sources and filters combinations:
| When creating custom reports:
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Issue : A custom report that you’ve created to review accounting adjustments and prepaid amortizations on invoices is not displaying these fields:
Cause : You're using the Prepaid Amortization Installment Lines report field. | Use the Prepaid Amortization Installment Lines on Supplier Invoice or Accounting Adjustment Line report field. | |
Customer Payments | Issue : Auto apply customer payment jobs are taking a long time to process.
Cause : You've scheduled a large number of periodic auto apply jobs to run in a short period of time.When you schedule a large number of auto apply jobs to run in a short period, Workday will start queuing the jobs if it’s unable to complete an auto apply job before the next scheduled job starts. This can impact tenant performance. | Schedule a longer interval between periodic auto apply jobs. Example: hourly or daily where possible.
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Issue : Fields in the payment file used in Bankers Automated Clearing Services (BACS) are returning a null value.
Cause : You are setting up bank integrations for processing settlements using the WPN - BACS Standard 19 Payment (Enhanced Performance) integration template with the Conversion Service (Enable only if instructed by support) integration service enabled. | You should only enable the Conversion Service (Enable only if instructed by support) integration service when instructed by support. | |
Issue : Out bound payment integration is failing when you are using the WPN - MT101 Request For Transfer (Enhanced Performance) template.
Cause : You’ve enabled Override Beneficiary name with Name on Account on the Integration Attributes tab of the Integration System but the supplier doesn't require a different name in the Name On Account field on the Settlement Bank Accounts tab. | For suppliers that require a different name in the Name On Account field, enable the Override Beneficiary name with Name on Account in the Integration System and enter a name in the Name On Account field.
Override Beneficiary name with Name on Account on the Integration Attributes unchecked. | |
Intercompany Supplier Invoices | Issue : A number of Direct Intercompany supplier invoices are not showing as available for selection in Settlement Run.
Cause : You’ve removed the supplier from the Operates as Supplier field on the Maintain Companies as Customers or Suppliers task after you created an intercompany invoice and before running the settlement. | Access the Maintain Companies as Customers or Suppliers task and confirm the supplier company is setup as a supplier.Direct intercompany invoices that you create while the Direct Intercompany configuration is in place won't be available for settlement if you change the intercompany configuration before settlement. |
Journals | Issue: Errors when importing journals using the Accounting Journal Connector.
Cause : You don't have a suspense account and associated account posting rules. | Create a suspense account to record journals that are either unbalanced, missing ledger accounts, or missing worktags. Then create an account posting rule for the suspense account.
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Issue : Poor performance when processing high-volume journals.
Cause : You have selected several worktags when configuring Include Worktag Types in the Retained Earnings section of Edit Tenant Setup – Financials task and haven’t yet adopted the Redesigned Retained Earnings Reporting framework.For information on adopting the Redesigned Retained Earnings Reporting framework, see Redesigned Retained Earnings Reporting. | When you include several worktags on the Retained Earnings section, Workday groups retained journal lines in many different combinations. This can affect performance for high-volume journals.
Security: Set Up: Tenant Setup – Financials in the System functional area.
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Issue : Missing interworktag payables or receivables accounts in journals with worktag balancing.
Cause : You haven’t configured default ledger accounts for interworktag payables and receivables account posting types. | If you’ve enabled worktag balancing, configure the default accounting posting rule for the Interworktag Payables and Interworktag Receivables accounts.
Security: Set Up: Accounting Rules in the Common Financial Management functional area.
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Issue : Poor performance when importing high-volume journals using a web service.
Cause : You might be importing journals with a high volume of journal lines using the Submit Accounting Journal web service. | Use the Import Accounting Journal web service to import journals with a high volume of journal lines. | |
Issue : Unable to import journals using the Accounting Journal Connector.
Cause : You haven't specified values for all required fields, including these in your input file for the Accounting Journal Connector:
| Confirm that you have specified values for all required fields in the Workday-defined XML or Comma-Separated Value (CSV) input file for the Accounting Journal Connector.
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Issue : Unable to submit a journal for review.
Cause : You may have incorrectly configured your business process security policy for the Review action, where only the Initiator was enabled for the Action step, wherein multiple groups, like Accountant, Accounting Managers were enabled to create journals. | Ensure all groups who can create a journal are also enabled on the Review action step in the business process security policy. | |
Issue : Unable to load journals that contain an Alternate Account set using the Import Accounting Journal web service.
Cause : You are importing journals that may contain incorrect alternate ledger mappings using these options:
| Import journals using these options instead:
If alternate ledger accounts are properly mapped, Workday will create the journals with a Created status. You can then post the journals later.Created status but you won’t be able to post them. You can then review the journals and correct or cancel them. | |
Operational Journals | Issue : Operational journals are erroring out.
Cause :You haven’t configured a default ledger account for each account posting rule type. | Ensure you have selected the default ledger account for all account posting rule types. Security: Set Up: Accounting Rules in the Common Financial Management functional area.
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Payroll Journals | Issue : Missing worktags on payroll summary journals when you’ve enabled payroll journal summarization.
Cause : When you enabled summarization for payroll journals, you didn't configure the required worktags as optional summary dimensions. | Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area.
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Issue : Changes in payroll results don't display when you amend an effort certification.
Cause : You haven't enabled payroll tax authority worktags on the effort certification. | If you don't enable the worktags and make changes to the Effort Certification result, Workday won't be able to identify and adjust the appropriate payroll.
Security: Set Up: Enable Worktags in the Common Financial Management and Worktags functional areas.
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Issue : Intercompany payroll results not displaying when you run intercompany payroll journals.
Cause : You haven’t configured intercompany profiles for payroll companies. | Security: Set Up: Tenant Setup in the System functional area.
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Issue : Resulting worktags on payroll account posting rules don't display on payroll summary journals.
Cause : You've not selected the necessary worktags in the Optional Summary Dimensions field on the Maintain Payroll Journal Options task. | Ensure that the Resulting Worktags that you configured for the Payroll Account Posting Rules are selected on the Maintain Payroll Journal Options task.
Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area.
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Issue : Payroll run errors out due to missing company currency.
Cause : You've used the Get Companies Without Financials Dependencies web service to load company information for a Human Capital Management (HCM) implementation only.The Get Companies Without Financials Dependencies web service allows you to load a company without a company currency.When you later decided to implement and run Payroll, the payroll run errors out as the company is missing a currency. | For companies without a currency, enter the company currency before running payroll.
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Issue : Poor performance when creating Payroll summary journals.
Cause : You've configured too many optional summary dimensions on the Maintain Payroll Journal Options task. | A large number of summary dimensions can adversely affect payroll journal summarization performance.
Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area.
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Requisitions | Issue : Delay in processing requisitions.
Cause : You’ve assigned a security group with a large number of users to a print-related business process step. | You can experience slow performance when you assign a security group with multiple users to a report step on these print-related business processes:
The business processes generate separate print jobs for each user instead of a single job. Workday therefore recommends you assign a security group with smaller number of users. Example: Integration User group. |
Retained Earnings | Issue : Worktags types that you removed from the Retained Earnings field continue to display on journals when you roll forward retained earnings.
Cause : The tenant-level worktag configuration only impacts activity balances and doesn't affect balances that you roll forward from prior years. |
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Supplier Accounts | Issue : You’re noticing that the Spend Obligation Journals generated by a Purchase Order are not being posted to the respective ledger accounts.
Cause : While editing an invoice, you may have deleted the original splits on the invoice line and created new splits. When you delete the original splits which are associated to the Purchase Order line splits, the link between the invoice line splits and the related Purchase Order line splits are broken. Since the new splits are no longer linked to the original Purchase Order line splits, the Obligation journals can’t locate the ledger accounts to post to. | When you edit supplier invoice, ensure you do not delete the splits on the invoice line as they are linked to the Purchase Order line splits.
To accurately link invoice line splits to the Purchase Order lines and splits, you can cancel the invoice, and recreate the invoice correctly against the purchase order. |
Supplier Invoices | Issue : Missing sequence numbers for supplier invoices when you close your ledger year period.
Cause : You ran 2 concurrent jobs to open the same period for 2 different company hierarchies that have a common company included in both hierarchies. | When you open a ledger period for company hierarchies, we recommend that you include a company in just 1 hierarchy or schedule jobs to run at a different day or time.
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Issue : Unable to specify the Tax Point Date Type on the Submit Supplier Invoice Adjustment web service when creating an adjustment against existing invoices.
Cause : You have not enabled the Enable Tax Point Date Configuration for Transaction Taxes option on the Edit Tenant Setup-Financials task. | Security: Set Up: Tenant Setup – Financials in the System domain.
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