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Administrator Guide
Laatst bijgewerkt: 2023-09-22
Reference: Financial Management Tenant Configuration Guidelines

Reference: Financial Management Tenant Configuration Guidelines

Component
Issues and Causes
Configuration Guidelines
Allocations
Issue
: Slow performance or failure when processing allocations.
Cause
: You’ve assigned a large number of worktags to the target and offset of allocations.
Removing unnecessary worktags from the process, especially if you’re mapping worktags from source, will help speed up allocation calculations and can significantly reduce journal line output.
Security:
Set Up: Allocations
domain in the Financial Accounting functional area.
  1. Access the
    Create Allocation Definition
    task.
  2. In the
    Target
    and
    Offset
    sections, remove unnecessary worktags from the
    Worktag Mapping
    grid.
Issue
: Unable to select any ledger period for a new fiscal year on the Allocation Work Area report.
Cause
: You haven't opened the new fiscal year and the ledger periods in the new fiscal year.
The new fiscal year has a
Created
status and not an
Open
status.
Open the fiscal year and the ledger periods.
Security:
Process: Period End
in the Common Financial Management functional area.
  1. Access the
    Mass Update Ledger Period Status
    task.
  2. Select the new fiscal year you want to open.
  3. Select
    All Periods
    to open all ledger periods for the fiscal year.
  4. Click
    OK
    .
Assets
Issue
: For assets that you don’t want to track at first review, Workday doesn’t:
  • Review trackable lines for all subsequent invoices or receipts created from the same line.
  • Create assets.
Cause
: You’ve not enabled
Always Go to Review Trackable Lines for Trackable Spend Category
on the
Edit Tenant Setup- Financials
task.
  1. Access the
    Edit Tenant Setup – Financials
    task.
    Security:
    Set Up: Tenant Setup- Financials
    in the System functional area.
  2. Under
    Business Assets Options
    , enable
    Always Go to Review Trackable Lines for Trackable Spend Category
    .
When you enable the
Always Go to Review Trackable Lines for Trackable Spend Category
option, Workday always prompt you to review and edit trackable lines on a receipt or supplier invoice before registering assets.
See Traceerbare regels voor activa beoordelen.
Issue
: For assets that you don’t want to track at first review, Workday always prompts to review trackable lines for partial invoices or receipts created from the same line.
Cause
: You’ve enabled
Always Go to Review Trackable Lines for Trackable Spend Category
on the
Edit Tenant Setup- Financials
task.
  1. Access the
    Edit Tenant Setup – Financials
    task.
    Security:
    Set Up: Tenant Setup- Financials
    in the System functional area.
  2. Under
    Business Assets Options
    , disable
    Always Go to Review Trackable Lines for Trackable Spend Category
    .
When you don’t select the option, and also determine that you don’t want to track an asset during the first review of a trackable line, Workday saves you time by not reviewing trackable lines for all subsequent invoices or receipts created from the same line.To assign a default accounting treatment to assets, Workday uses:
  • The asset book rules for the first review.
  • The accounting treatment from the first review for subsequent reviews.
See Traceerbare regels voor activa beoordelen.
Issue
: You are unable to create multiple assets from a single purchase order service line.
Cause
: You’ve not enabled
Create Multiple Assets from Purchase Order Service Line
on the
Edit Tenant Setup- Financials
task.
  1. Access the
    Edit Tenant Setup – Financials
    task.
    Security:
    Set Up: Tenant Setup- Financials
    in the System functional area.
  2. Under
    Business Assets Options
    , enable
    Create Multiple Assets from Purchase Order Service Line
    .
When you select this option, Workday will initiate an asset registration event for every partial receipt or supplier invoice you create from a single purchase order service line with a trackable spend category.
Workday creates assets for receipts or supplier invoices on the same service line, but not for both.
Issue
: You are unable to create a single asset from a single purchase order service line.
Cause
: You’ve enabled
Create Multiple Assets from Purchase Order Service Line
on the
Edit Tenant Setup- Financials
task.
  1. Access the
    Edit Tenant Setup – Financials
    task.
    Security:
    Set Up: Tenant Setup- Financials
    in the System functional area.
  2. Under
    Business Assets Options
    , disable
    Create Multiple Assets from Purchase Order Service Line
    .
When you disable this option, Workday creates only 1 asset for the first receipt or supplier invoice you create from a purchase order service line with a trackable spend category.
Issue
: You can’t manually enter asset information during asset registration.
Cause
: You’ve configured a business process that automatically assigns asset information during asset registration.
No action needed as asset has been registered.
Issue
: Assets that are created from supplier invoices or receipts are still being displayed when you cancel the supplier invoices or receipts.
Cause
: Workday doesn't remove the asset when you cancel the supplier invoice or receipt.
You must remove the assets manually.
See Activa afstoten.
Average Daily Balances
Issue
: Average Daily Balance processing is slow to complete.
Cause
: You're using average daily balance (ADB) 2.0.
Adopt Average Daily Balance (ADB) version 3.0. For detailed information on how to opt-in to ADB 3.0, see the What’s New Post on Community:
For detailed information on how to opt-in to ADB 3.0, see the What’s New Post on Community: Performance Enhancements for Average Daily Balance.
Custom Reporting
Issue
: You’re noticing poor performance when creating custom reports using the
Last Updated Moment
report field with these filters:
  • Greater Than
  • Greater Than or Equal to
  • Lesser Than
  • Lesser Than or Equal to
  • Equal to
Cause
: You're using 1 of these report data sources and filters combinations:
  • Journal Lines for Financial Reporting
    report data source with
    Journal Lines for Company and Reporting Time Period
    data source filter.
  • Journals
    data source with
    Journal Filter
    data source filter.
When creating custom reports:
  • Replace the data source with
    Journal Lines
    report data source.
  • Replace the data source filter with
    Journal Line Filter with Last Updated in Date Range
    data source filter.
Issue
: A custom report that you’ve created to review accounting adjustments and prepaid amortizations on invoices is not displaying these fields:
  • Amortization Schedule
  • Prepayments Amortized
Cause
: You're using the
Prepaid Amortization Installment Lines
report field.
Use the
Prepaid Amortization Installment Lines on Supplier Invoice or Accounting Adjustment Line
report field.
Customer Payments
Issue
: Auto apply customer payment jobs are taking a long time to process.
Cause
: You've scheduled a large number of periodic auto apply jobs to run in a short period of time.
When you schedule a large number of auto apply jobs to run in a short period, Workday will start queuing the jobs if it’s unable to complete an auto apply job before the next scheduled job starts. This can impact tenant performance.
Schedule a longer interval between periodic auto apply jobs. Example: hourly or daily where possible.
Issue
: Fields in the payment file used in Bankers Automated Clearing Services (BACS) are returning a null value.
Cause
: You are setting up bank integrations for processing settlements using the WPN - BACS Standard 19 Payment (Enhanced Performance) integration template with the
Conversion Service (Enable only if instructed by support)
integration service enabled.
You should only enable the
Conversion Service (Enable only if instructed by support)
integration service when instructed by support.
Issue
: Out bound payment integration is failing when you are using the WPN - MT101 Request For Transfer (Enhanced Performance) template.
Cause
: You’ve enabled
Override Beneficiary name with Name on Account
on the
Integration Attributes
tab of the Integration System but the supplier doesn't require a different name in the
Name On Account
field on the
Settlement Bank Accounts
tab.
For suppliers that require a different name in the
Name On Account
field, enable the
Override Beneficiary name with Name on Account
in the Integration System and enter a name in the
Name On Account
field.
  1. Access the
    WPN-MT101 Request for Transfer
    integration system.
  2. From the related actions of the integration system select
    Integration System > Configure Integration Attributes
    .
  3. Under
    Integration Attributes
    , enable
    Override Beneficiary name with Name on Account
    .
  4. Click
    OK
    .
  5. Access the
    Find Suppliers
    report.
  6. Access your supplier.
  7. From the related actions of your supplier, select
    Supplier > Change Supplier Settlement Bank Account
    .
  8. In the
    Account Details
    column, select the country.
  9. (Optional) If the
    Name On Account
    field is displayed, enter the name on the account.
  10. Click
    Submit
    .
For suppliers that don’t require a name on account, create a separate Integration System and leave the
Override Beneficiary name with Name on Account
on the
Integration Attributes
unchecked.
Intercompany Supplier Invoices
Issue
: A number of Direct Intercompany supplier invoices are not showing as available for selection in Settlement Run.
Cause
: You’ve removed the supplier from the
Operates as Supplier
field on the
Maintain Companies as Customers or Suppliers
task after you created an intercompany invoice and before running the settlement.
Access the
Maintain Companies as Customers or Suppliers
task and confirm the supplier company is setup as a supplier.
Direct intercompany invoices that you create while the Direct Intercompany configuration is in place won't be available for settlement if you change the intercompany configuration before settlement.
Journals
Issue:
Errors when importing journals using the Accounting Journal Connector.
Cause
: You don't have a suspense account and associated account posting rules.
Create a suspense account to record journals that are either unbalanced, missing ledger accounts, or missing worktags. Then create an account posting rule for the suspense account.
  1. Access the
    Create Account Set
    task to create a suspense account. See Rekeningsets instellen.
  2. Access the
    Create Account Posting Rule Set
    task to create account posting rules for the suspense account. Ensure you select the parent account set and not the child account set on the rule. See Rekeningboekingsregels instellen.
Issue
: Poor performance when processing high-volume journals.
Cause
: You have selected several worktags when configuring
Include Worktag Types
in the
Retained Earnings
section of
Edit Tenant Setup – Financials
task and haven’t yet adopted the Redesigned Retained Earnings Reporting framework.
For information on adopting the Redesigned Retained Earnings Reporting framework, see Redesigned Retained Earnings Reporting.
When you include several worktags on the
Retained Earnings
section, Workday groups retained journal lines in many different combinations. This can affect performance for high-volume journals.
Security:
Set Up: Tenant Setup – Financials
in the System functional area.
  1. Access the
    Edit Tenant Setup – Financials
    task.
  2. Configure no more than 3 different worktag types for the
    Retained Earnings
    section.
Issue
: Missing interworktag payables or receivables accounts in journals with worktag balancing.
Cause
: You haven’t configured default ledger accounts for interworktag payables and receivables account posting types.
If you’ve enabled worktag balancing, configure the default accounting posting rule for the Interworktag Payables and Interworktag Receivables accounts.
Security:
Set Up: Accounting Rules
in the Common Financial Management functional area.
  1. Access the
    View Account Posting Rule Set
    report.
  2. Click
    Edit Default Ledger Accounts
    .
  3. Select default posting rules from the
    Default Ledger Account
    prompt for InterWorktag Payables and InterWorktag Receivables.
Issue
: Poor performance when importing high-volume journals using a web service.
Cause
: You might be importing journals with a high volume of journal lines using the
Submit Accounting Journal
web service.
Use the
Import Accounting Journal
web service to import journals with a high volume of journal lines.
Issue
: Unable to import journals using the Accounting Journal Connector.
Cause
: You haven't specified values for all required fields, including these in your input file for the Accounting Journal Connector:
  • Ledger Type
  • Journal Source
Confirm that you have specified values for all required fields in the Workday-defined XML or Comma-Separated Value (CSV) input file for the Accounting Journal Connector.
Issue
: Unable to submit a journal for review.
Cause
: You may have incorrectly configured your business process security policy for the
Review
action, where only the Initiator was enabled for the
Action
step, wherein multiple groups, like Accountant, Accounting Managers were enabled to create journals.
Ensure all groups who can create a journal are also enabled on the
Review
action step in the business process security policy.
Issue
: Unable to load journals that contain an Alternate Account set using the
Import Accounting Journal
web service.
Cause
: You are importing journals that may contain incorrect alternate ledger mappings using these options:
  • Create Journal with Errors = N
  • Submit = Y
Import journals using these options instead:
  • Create Journal with Errors = Y
  • Submit = N
If alternate ledger accounts are properly mapped, Workday will create the journals with a
Created
status. You can then post the journals later.
If any of the alternate ledger accounts are not mapped properly, Workday will still generate the journal with a
Created
status but you won’t be able to post them. You can then review the journals and correct or cancel them.
Operational Journals
Issue
: Operational journals are erroring out.
Cause
:You haven’t configured a default ledger account for each account posting rule type.
Ensure you have selected the default ledger account for all account posting rule types.
Security:
Set Up: Accounting Rules
in the Common Financial Management functional area.
  1. Access the
    View Account Posting Rule Set
    report.
  2. Click
    Edit Default Ledger Accounts
    .
  3. Select a default ledger account for any or all account posting types.
See Rekeningboekingsregels instellen.
Payroll Journals
Issue
: Missing worktags on payroll summary journals when you’ve enabled payroll journal summarization.
Cause
: When you enabled summarization for payroll journals, you didn't configure the required worktags as optional summary dimensions.
Security:
Set Up: Payroll-Company Specific (Accounting)
in the Core Payroll functional area.
  1. Access the
    Maintain Payroll Journal Options
    task.
  2. From the
    Optional Summary Dimensions
    prompt, select the worktags you want to display on summarized payroll journals.
Issue
: Changes in payroll results don't display when you amend an effort certification.
Cause
: You haven't enabled payroll tax authority worktags on the effort certification.
If you don't enable the worktags and make changes to the Effort Certification result, Workday won't be able to identify and adjust the appropriate payroll.
Security:
Set Up: Enable Worktags
in the Common Financial Management and Worktags functional areas.
  1. Access the
    Maintain Worktag Usage
    report.
  2. In the
    Effort Certification Dimension
    category, click
    Edit Worktag Usage
    .
  3. Add these worktag types:
    1. Payroll City Authority
    2. Payroll County Authority
    3. Payroll School District Authority
    4. Payroll State Authority
Issue
: Intercompany payroll results not displaying when you run intercompany payroll journals.
Cause
: You haven’t configured intercompany profiles for payroll companies.
Security:
Set Up: Tenant Setup
in the System functional area.
  1. Access the
    Edit Tenant Setup - Payroll
    task.
  2. If you've enabled the
    Intercompany Payroll Accounting
    option, confirm you’ve also configured the intercompany profiles between the applicable payroll companies.
Issue
: Resulting worktags on payroll account posting rules don't display on payroll summary journals.
Cause
: You've not selected the necessary worktags in the
Optional Summary Dimensions
field on the
Maintain Payroll Journal Options
task.
Ensure that the Resulting Worktags that you configured for the Payroll Account Posting Rules are selected on the
Maintain Payroll Journal Options
task.
Security:
Set Up: Payroll-Company Specific (Accounting)
in the Core Payroll functional area.
  1. Access the
    Maintain Payroll Journal Options
    task.
  2. Select the
    Summarize Payroll Journals
    check box.
  3. If you've enabled the
    Summarize Payroll Journals
    option on the task, select the configured resulting worktag types from the
    Optional Summary Dimensions
    field.
Issue
: Payroll run errors out due to missing company currency.
Cause
: You've used the
Get Companies Without Financials Dependencies
web service to load company information for a Human Capital Management (HCM) implementation only.
The
Get Companies Without Financials Dependencies
web service allows you to load a company without a company currency.
When you later decided to implement and run Payroll, the payroll run errors out as the company is missing a currency.
For companies without a currency, enter the company currency before running payroll.
  1. To locate companies without a currency, create a custom report using the report data source (RDS) of
    Companies
    and add
    Company Currency
    as a column.
  2. Access the
    Edit Company Accounting Details
    task and in the
    Currency
    field. Add a currency for each company that is missing a currency.
  3. Run Payroll.
Issue
: Poor performance when creating Payroll summary journals.
Cause
: You've configured too many optional summary dimensions on the
Maintain Payroll Journal Options
task.
A large number of summary dimensions can adversely affect payroll journal summarization performance.
Security:
Set Up: Payroll-Company Specific (Accounting)
in the Core Payroll functional area.
  1. Access the
    Maintain Payroll Journal Options
    task.
  2. If you've enabled the
    Summarize Payroll Journals
    option on the task, ensure that there aren’t more than 10 dimensions in the
    Optional Summary Dimensions
    field.
Requisitions
Issue
: Delay in processing requisitions.
Cause
: You’ve assigned a security group with a large number of users to a print-related business process step.
You can experience slow performance when you assign a security group with multiple users to a report step on these print-related business processes:
  • Good Delivery Run
  • Inventory Count Event
  • Inventory Pick List Event
  • Inventory Shipment Event
  • Inventory Par Count Event
The business processes generate separate print jobs for each user instead of a single job.
Workday therefore recommends you assign a security group with smaller number of users. Example: Integration User group.
Retained Earnings
Issue
: Worktags types that you removed from the
Retained Earnings
field continue to display on journals when you roll forward retained earnings.
Cause
: The tenant-level worktag configuration only impacts activity balances and doesn't affect balances that you roll forward from prior years.
  1. Identify the beginning balance journal lines from prior years from which to remove worktag types during roll forward.
  2. Create a summarized reversal manual journal that includes all of worktag types for the journal.
  3. Create a second summarized reversal manual journal and exclude the worktag types you don't want to roll forward.
  4. Roll forward the second new journal.
Supplier Accounts
Issue
: You’re noticing that the Spend Obligation Journals generated by a Purchase Order are not being posted to the respective ledger accounts.
Cause
: While editing an invoice, you may have deleted the original splits on the invoice line and created new splits.
When you delete the original splits which are associated to the Purchase Order line splits, the link between the invoice line splits and the related Purchase Order line splits are broken.
Since the new splits are no longer linked to the original Purchase Order line splits, the Obligation journals can’t locate the ledger accounts to post to.
When you edit supplier invoice, ensure you do not delete the splits on the invoice line as they are linked to the Purchase Order line splits.
To accurately link invoice line splits to the Purchase Order lines and splits, you can cancel the invoice, and recreate the invoice correctly against the purchase order.
Supplier Invoices
Issue
: Missing sequence numbers for supplier invoices when you close your ledger year period.
Cause
: You ran 2 concurrent jobs to open the same period for 2 different company hierarchies that have a common company included in both hierarchies.
When you open a ledger period for company hierarchies, we recommend that you include a company in just 1 hierarchy or schedule jobs to run at a different day or time.
Issue
: Unable to specify the Tax Point Date Type on the
Submit Supplier Invoice Adjustment
web service when creating an adjustment against existing invoices.
Cause
: You have not enabled the
Enable Tax Point Date Configuration for Transaction Taxes
option on the
Edit Tenant Setup-Financials
task.
Security:
Set Up: Tenant Setup – Financials
in the System domain.
  1. Access the
    Edit Tenant Setup – Financials
    task and under the
    Tax Options
    section, select
    Enable Tax Point Date Configuration for Transaction Taxes.
  2. Run the
    Submit Invoice Adjustment
    web service and enter Tax Point Date Type Reference under:
    • Tax_Data
    • Tax_Rate_Data