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Administrator Guide
Last Updated: 2026-06-12
Reset Multi-Factor Authentication For Another User

Reset Multi-Factor Authentication For Another User

Have the following:
  • The
    user.multi_factor_authentication.reset
     permission. VNDLY administrators have this permission. If other users need this permission, they need to request this permission from the administrator.
  • Be logged in as your role. You can't impersonate another user.
  • Multi-factor authentication (MFA) is enabled in VNDLY.
  • Be a client user. Vendors and contractors can't reset someone else's MFA token.
  • The user must have
    VNDLY Login
     selected as the authentication type on their user profile.
    For contractors, when you edit their profile, ensure that
    VNDLY Login
     is selected as the authentication type in the
    Authentication
     field.
An administrator can reset the MFA token for users who have previously established their MFA and have lost their credentials. Example: A user lost their phone and needs to set up MFA on a new device.
  1. Navigate to the user that you want to reset the MFA token and edit the user.
    User
    Navigation
    Client
    From the header, select
    More
    Users
    . Open the desired client user profile.
    Contractor
    From the header, select
    People
    Contractors
    . Open the desired contractor profile, then click
    Edit
    .
    Vendor
    From the header, select
    More
    Vendors
    . Open the desired vendor data. Click on the
    Contacts
     tab, then the pencil icon.
  2. Click the
    Reset Multi-Factor Authentication
     link associated with either the
    Authentication
     or
    Authentication Type
     field.
  3. Click
    Confirm
     to reset the MFA token.
When the user signs in to VNDLY, they'll be redirected to the same MFA setup process that appeared when they initially signed in. See Set Up Multi-Factor Authentication as a User in Workday VNDLY.