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Administrator Guide
Last Updated: 2025-09-19
Troubleshooting: Student Waivers

Troubleshooting: Student Waivers

A student doesn't receive a waiver during assessment.

Cause
Solution
You need to configure the waiver eligibility calculation.
Security:
Set Up: Student Waivers
 domain in the Student Financials functional area.
  1. Access the
    Maintain Student Waiver Item Assignments
     task.
  2. (Optional) Select or create the calculation that evaluates a student's eligibility for the waiver when you post it.
    When this field is blank, Workday doesn't:
    • Evaluate any students for the waiver.
    • Post waivers associated with the waiver item when you use the
      Assign Student Charges and Waivers
       task to assign waivers.
You can use the
Record Student Waiver Payment
 task to post waiver payments without eligibility calculations.
The student doesn't meet the eligibility calculation criteria.
Security:
Set Up: Student Waivers
 domain in the Student Financials functional area.
  1. Access the
    View [calculation type] Calculation
     report.
  2. From the related actions menu of the calculation, select
    Calculation
    Evaluate Student Calculation
    .
    Calculations in these categories are eligible for evaluation:
    • Admissions
    • Common
    • Student
    • Student Residency Evaluation
  3. Specify required data for the calculation, such as the relevant:
    • Student.
    • Financial aid period record.
    • Student application.
    The required data varies depending on the needs of the particular calculation that you're testing.
You're using an incorrect effective date for the academic period.
Security:
Set Up: Student Waivers
 domain in the Student Financials functional area.
  1. Access the
    Maintain Student Waiver Item Assignments
     task.
  2. Verify that you're using the standard academic period starts date as the effective date for the academic period.
You're using a third-party solution to process financial aid.
Workday assigns waivers during the financial aid packaging process. Use your third party financial aid system to process waivers.

You can't delete a waiver assignment line.

You can't delete a line if a waiver payment has been assigned for that waiver assignment line. Update the waiver item assignment line or create a new effective date for your waiver item assignment.

You can't see student charge items within the waiver amount rules on the Create Student Waiver Item Rule task.

Configure the charge item for an academic unit that matches the academic unit of the waiver item in your waiver item rule.