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Administrator Guide
Last Updated: 2023-06-23
Steps: Adjust Student Payments

Steps: Adjust Student Payments

You can adjust a payment that you received from a student if you:
  • Entered the wrong amount.
  • Posted to the wrong account.
  • Need to make other changes.
  1. Access the
    Find Student Deposits
     report.
    If you've deposited the student payment, cancel the deposit. From the related actions menu of the student deposit, select
    Student Deposit
    Cancel
    .
    You can't cancel deposits that:
    • Are fully or partially reconciled.
    • Are associated with payments that you've refunded or are in the process of refunding. To cancel a deposit that is associated with a student refund, cancel both the student refund payment and the associated pending student refund.
    • Are associated with payments that you've returned or are in the process of returning.
    Security:
    Manage: Student Deposit - Cancel
     domain in the Student Financials functional area.
  2. Access the
    Find Student Payments
     report.
    1. If the payment is locked, unlock it.
      From the related actions menu of the student payment, select
      Student Payment for Charges
      Unlock
      .
    2. If the payment is applied, unapply it.
      From the related actions menu of the student payment, select
      Student Payment for Charges
      Unapply
      .
      Security:
      Manage: Student Payment Processing
       domain in the Student Financials functional area.
    3. Adjust the student payment.
      From the related actions menu of the student payment, select
      Student Payment for Charges
      Edit Payment
      .
      Security: Configure the
      Student Payment Adjustment Event
       business process and security policy in the Student Financials functional area.
Workday posts an adjustment to the student account that represents the difference between the original amount and corrected amount. It generates accounting entries that reverse the original amount and post the new amount.