Troubleshooting: Failures in the Return of Title IV Evaluation Job
This topic provides strategies for diagnosing and resolving failures in the
Return of Title IV Evaluation
job. This job runs nightly as part of the Student Nightly Job Orchestration. Run the Student Nightly Job Orchestration Results
report to see if the Return of Title IV Evaluation
job completed successfully.Potential Reasons for Evaluation Issues
The following table outlines common causes for students not appearing correctly or failing evaluation in the Return of Title IV (R2T4) process:
Cause | Solution |
|---|---|
A student is missing from the R2T4 report. | Ensure the Include Official Withdrawal check box is selected on the report prompt.A student is only included in the R2T4 evaluation if they meet specific criteria:
|
Incorrect academic period dates or noninstructional days are causing an inaccurate calculation. | Verify the academic and holiday calendars. Changes require running Refresh Non-Instructional Days for Weeks of Instruction . |
The student's program of study is not Title IV eligible. | Check the Federal Student Aid Program Policy for the student's program of study to ensure Title IV Eligible is selected. |
A Withdrawal exception occurred because the student met a specific completion threshold. | Review if the student completed 49% or more of a module or all graduation requirements before the end of the period. |
Other Potential Causes and Solutions
Cause | Solution |
|---|---|
The Date of Determination for an unofficial withdrawal is inaccurate. | For unofficial withdrawals, the Date of Determination must be accurate to ensure the return deadline is compliant (within 30 days of the date the institution became aware of the withdrawal). If the date is incorrect, you can manually update it using the Maintain Return of Title IV Worksheet task. |
A student has manual load status overrides applied to their attendance plan. | Workday stops automatic evaluation for students who have load status overrides. If a student is failing to evaluate, check their attendance plan for manual overrides that might be preventing the system from identifying a change in enrollment. |
A student's evaluation returns an unexpected results. | If an individual student's evaluation result is unexpected, use the Student Transfer Credit Troubleshooting Console report or similar financial aid audit reports to examine:
|